Venkat M.
Date change charges as taxes
They are good when booking the ticket. But the trouble starts when you try to change the dates. When I contacted Delta for a date change they said there will not be any price difference, but as it is booked through agent they can only modify it. When I contacted the agent, they said it will cost me $699. I have explained my discussion with Delta and they said it is concession fare etc., As I needed the change I agreed to pay $499 as they explained that it is airlines charging. When I got the credit card bill I have noticed that Delta charged $129 and these guys charged $369. When I questioned the same they said all the remaining were taxes. I said when the airline already charging me the taxes, why again. They sent me a detailed bill. To my surprise they list all the taxes exactly what airline has charged. Funny part is, in a hurry to adjust the amount they showed "United States - Immigration and Naturalization Fee(Immigration User Fee) as $114.96". This fee was supposed to be $7.00 as per the "Amendments to the Immigration and Nationality Act. 8 U.S.C. 1356, passed in 1986". That is when they got caught red handed. I have requested for the refund for $319 (After $50 their fee). Since then they say it is final. They have changed the "United States - September 11th Security Fee(Passenger Civil Aviation Security Service Fee) (AY) $5.60 USD" as "United States - March 01th Security Fee(Passenger Civil Aviation Security Service Fee) (AY) $5.60", thinking that it is travel date and they even forgot to change "th" to "st". What a shame. Hope they will refund my money back. Only reason I gave 2 stars was for the help in supporting when the airline was not showing my reservation, I waited at the airport for 2 hours to get that corrected. Not sure whose mistake it was.