AirtherealReviews of airthereal.com

My airthereal air purifier was working well for almost a year. Then there was a problem. As soon as I contacted the company they got right back to me with a suggestion about how to rectify the situation. Not only were they fast in responding but very polite and supportive. It happened once again and the same type of response. Their suggestions worked immeditately!

I just received the Airthereal APH320 so I don’t have a long term review. However, the unit is as advertised and a good value. It is quiet on the lower fan speeds and has great functions. I especially like the anion and UV functions. They have GREAT customer service! I was having trouble setting up the WiFi connection and emailed them for help. They responded quickly and were very helpful and polite. Turned out to be operator error!! You have to have 2.4GHz frequency on your router. I do and told the APP to search for that. But I didn’t realize that the WiFi on my phone’s settings had to also be set on 2.4 as well, not 5. They were very patient and stuck with me until we figured it out!

Lyvia was one of the best problem solvers I have ever had help me. I have so many nad experiences with people not getting back to me or making me feel like they don't care. She responded to my question very quickly and understood what I needed right away. I just don't get good service like I got from her anymore, and I really appreciate the service you gave me. Thank you so much . Rick Emery

I have had my Airthereal for three years last month the PM2.5 light started flashing red. I thought I needed to change the filter but that did not work. I contacted customer service they were extremely caring and helpful. I followed their instructions and the problem was solved in short order. So happy with their attitude in general when I needed help.

I have many Airthereal ozone generators and have never had an issue until recently when one of their units developed a problem with the on/off button. I contacted customer service and their response was fast and courteous. They sent a new unit quickly and stood behind their warranty totally. I’m very happy with their response.

MY Mak10 ozne generator worked flawlessly until one day it didn't. The Customer support was on top of it trouble shooting tips and questions. They sent me a new unit instead of repair parts. Super Satisfied with this company and it's products.

The whole time I have had my Revive Kitchen Composter model R500, the customer service has been amazing. Anytime I have a question they get back to me very quickly. If they don't know the answer they let me know and then get back to me as soon as they can. I appreciate that very much much

Excellent customer service. They went above and beyond to get the part I needed.