AirtherealReviews of airthereal.com

I contacted Airthereal after having an issue with a portable range hood. The customer service was impeccable from start to finish. They were responsive, communicative (updates throughout the entire process), and were focused on resolving the issue with my satisfaction as their top priority. One of the best customer service and product satisfaction experiences I have had in years!

I purchased a sand filter for my above ground pool June 2025. I loved how quiet and powerful the filter was. When I set up my pool for 2026 season the pump stopped working. I contacted customer service and they offered several repair solutions. Sadly non of them worked. They then offered to send a replacement. I happily accepted and it was shipped very quickly. I was able to set up the new pump and it is working perfectly. I am super pleased with the customer service.

We bought the Airthereal MA10K-PRO SMART WLAN-Ozongenerator in November 2025 and unfortunately after almost 5 month of use the unit stopped working. I was a bit dissapointed as we bought the PRO version hoping it will last at least the 3 years of warranty. I contacted the support team and I was very pleasantly surprised by how quickly I received a response. After receiving some instructions to determine the cause of the defect, we quickly concluded that the device needed to be replaced. Despite the large distance between Germany and the USA, the replacement process was very quick. The support team clearly exceeded my expectations.

Absolutely awesome Customer Service. I was having issues with my Ozone Generator, hit them up for some troubleshooting, worked out all potential issues and then they sent me a new one free of charge. Highly recommend this company (and the equipment), nothing but good experience so far.

I love my kitchen composter and so do my hydrangeas! The composter has made it possible to avoid adding food waste to the landfill. Instantly reducing guilt about our footprint on the planet. I've been using my machine to reduce food waste and coffee grounds since March of 2023. It's quiet and the carbon filters reduce the smell when cycling. Food waste is reduced to dehydrated plant food. The grandchildren enjoy being able to see into the machine as it fold and reduces food waste. From the maintenance perspective, I learned that avoiding overfilling the bucket and attention to cleaning the lip of the composter reduces likelihood of occluding dehydration vents at the lip of the machine. This has been the only issue I've encountered with the machine in 3 years (and I could have prevented problems with routine cleaning). The rapid response of the service group at Airthereal helped me identify the issue, the air vents covered/closed by dehydrated food waste. A good cleaning resolved all problems.

I had a great experience with this company when my glove/boot heater stopped working. Their customer service was professional, responsive, and easy to deal with from the start. After I explained the issue, they quickly arranged for a replacement unit without any delays or hassle. It’s refreshing to deal with a company that stands behind its product and handles warranty issues so efficiently. The whole process was smooth and stress-free, and I really appreciated how seriously they took customer satisfaction. I would definitely recommend them to anyone looking for reliable and excellent customer support.

Not only does Airthereal make great products, their customer service is great too. They honor their warranties and go above and beyond to make sure any issues I’ve have, whether with a product or the website not processing a bundle properly, are resolved throughly and satisfactorily. That’s why I’m a repeat customer, and have purchased products for family members as well. You will make a great choice choosing this company to get your business.

I purchased an R800 composter. I was having trouble removing the filter cover. The instructions don't show how to do it. It turned out that I just needed to pull the cover off which took a lot of effort. Customer service was great. They responded very quickly to resolve the problem. As far as the composter, I really like it. It does a great job of composting. Also it is very quiet which is important because it takes a while to complete the process. I am into recycling so I will be using this machine a lot.