AirtherealReviews of airthereal.com

I had a small problem with the display on my filter. It isn't really something that warrants replacing the entire device, so they offered to send me a replacement filter. The responses were friendly, quick, and to the point.

With one of their ozone generators, the control knob came off and was lost. Because it was still under warranty, a simple email had a new knob shipped right to me.

Airthereal es una empresa excepcional, responden rápido, son muy amables y en mi caso me han resuelto el problema rápido y profesional. Eran muy atento en todo momento conmigo. Yo volvería a comprar productos de ellos sin duda. 100%recomendable Gracias

This product was so what I needed, I went back & bought a second one. Performance is wonderful. The only issue I had was with the first one, the readout numbers seem to have partially burned out.

Excellent customer service. I had an issue with my air filter after several months of use - suddenly the numbers shot way up over night and were reading over 300. I contacted customer service and they helped me identify and fix the problem, ultimately requiring me to open up the whole unit and clean a control panel. Although not an ideal solution, it worked! They were very responsive and helpful.

I have airthereal ma10k-pro. Great high quality product, extremely effective and easy to use. Support is responding in quick manner and provides expected help.

WE PURCHASED A MA5000 OZONE GENERATOR FOR OUR HAIR SALON AFFTER COVID STARTED. I STOPPED WORKING SO I ORDERED NEW PLATES AND REPLACED THEM BUT IT DID NOT FIX IT. TERRY HAD ME DO A SMALL VIDEO OF THE MACHINE TURNED ON AND AUTHORIZED TO SENT US A NEW ONE. IT ARIVED WITH NO CHARGE TO US WITHIN A FEW DAYS. GLAD TO HAVE THE SECURITY OF RUNNING THIS MACHINE EVERYDAY IN THE SALON. IT IS SO REFRESHING TO FIND A COMPANY THAT STANDS BEHIND THEIR PRODUCTS. WE HEARD ABOUT AIRTHEREAL’S OZONE GENERATOR FROM A CUSTOMER AND BOUGHT IT AND NOW WE WILL KEEP TELLING PEOPLE ABOUT AIRTHEREAL’S GREAT PRODUCTS. THANK YOU TERRY AND AIRTHEREAL TEAM.

I bought an APH260 in April 2021, partly because it was clear from lackluster public response that COVID would be around for a very long time, and partly because I had started weaving with linen, and wanted to control the dust. The unit was attractive enough that I bought a second, identical unit in September 2021. In January 2022, the LED display on the first unit started to display what looked like partial numbers, as if some of the LEDS had burned out. The manual said that when the display is malfunctioning to discontinue use and contact Customer Support. Based on my photos and description of the problem, Customer Support said that the unit was still safe to use, even though it would no longer give a numeric report of the levels of particles in the air it was filtering (at least, not a readable one). Initially, I was offered a free filter (a $30 value) or a $40 gift certificate to their webstore (a 2-pack of filters is $50). I sort of rolled my eyes, but figured that the particulate measurement might be a cute feature, but it was still just a bell or whistle, and that something was better than nothing. (It's not as if I weren't already accustomed to the idea that warranty services often turns out to involve paying to ship the item and/or a service fee that together cost as much or more than buying a new item.)(I'm talking about you, Sealy mattress.) I was therefore pleasantly surprised after I said that the gift card was fine, if a bit disappointing, that another customer-service person took over my trouble ticket and told me they had applied to get me a replacement unit! Which duly arrived, and inspired me to write this review.