Air SanctuaryReviews of airsanctuary.com

Response from Air SanctuarySep 1, 2022

Dear Mr. Dyman, thank you for your feedback. Once again, we do apologize that our backend systems were not able to update in time to reflect the real-time inventory changes on our website. Our systems can sometimes be slow to update. Due to new state laws requiring air conditioning units to be more environmentally friendly and efficient, many brands are undergoing changes and have limited supply of the older models of their units. Goodman is no different, and unfortunately has been discontinuing older models to release more efficient ones in their place. These newer more efficient models do come with a higher price tag, which is unfortunately not something that we can control. It was not our intention to mislead you, we had limited inventory and we could not secure you a unit. We offered a model that was a newer in stock alternative or a complete refund, which we immediately provided once requested. We hope you have a great rest of your week.

Response from Air SanctuaryJul 2, 2022

Hi Willie, we apologize for the extended delay. The unit you originally purchased on 06/23 was out of stock, so we provided an alternative on 06/24 (Friday) and did not receive approval to update the order from you until Friday night. The warehouse is closed on weekends, so the order started processing on Monday. Currently, during high season the processing time takes 3 to 5 business days, with the potential to take longer in some circumstances. We provided tracking and sent you a shipping confirmation email on 06/28. Unfortunately, it looks like the shipping carrier was delayed in picking up the order. Again, we apologize for the delay and appreciate your understanding and patience. Thank you for choosing Air Sanctuary.