PAO M.
I sadly do not recommend.
I had a disappointing experience with Airport Security Recovery. Unfortunately, my item was never found. I reported my missing medication about four hours after realizing I had left it at the TSA checkpoint. I provided detailed information, including the exact timeframe and location where the item was left. Despite this, I never received any clear updates on whether TSA was actually contacted or if the item was ever located. The team mentioned they were “searching” within the first 12 hours, but there was no transparency about what that process involved. I was left without updates 24 hours after reporting my missing item and never knew what actions were actually taken. At this point, I can only assume the item may have been discarded by TSA team, but no one was able to confirm anything. After waiting 5–6 days without any meaningful updates, I requested a refund. The only follow-up I received, after I requested the refund, was a PDF transcript of our conversation, which they used to justify issuing only a partial refund. I am still waiting to see if that refund will actually be processed. Overall, I do not recommend this service due to the lack of communication, transparency, and results. That said, I do want to acknowledge that Deland, who contacted me, was very polite and professional throughout the interaction.