SKYTRAXReviews of airlinequality.com

Unfortunately, I have to fly often. Most are long-haul flights with different airlines. I think Skytrax ratings are a joke. I once tried to leave a review in 2024 with Lufthansa after a truly terrible flight from DEL to MUC, the worst of my flying career, with pics of boarding pass and all. The comment was never published! After a poor AKL to SIN flight with Air NZ recently, I was shocked to see that Air New Zealand is a 4-star Airline. But perhaps I shouldn't have been. I suspect a systematic bias, with rich country airlines being rated more favourably. I don't trust Skytrax, nor should anyone else.

Skytrax posted many of my reviews but only if they were positive and I started to notice over time I never received confirmation emails for the negative I submitted and no follow-up. It leads me to believe they're very biased towards the airlines and they don't like to post the truth. Specifically I posted about scoot out of Singapore twice and both reviews were never posted I even tried to repost the last review of Scoot three times about baggage theft nothing went up. No follow up.

Quote: Investigations In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority (ASA) related to statements on the Skytrax website describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check that all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures, since customer emails were deleted 24 hours after a review was submitted. In 2012, the authority upheld all five complaints and Skytrax agreed to modify some promotional wording.

Beware British Airways economy flights. They might think we are not human beings sat nearly 12 hours in seats that don't recline. I flew recently with family from LHR to GIG (London Heathrow to Rio de Janeiro) 11.5 hours flight in a A350-1000 aircraft, sat on row 35, seats 35H to K. How is that possible?

Truly a joke! Obviously these reviews are PAID FOR by the airlines, as they are truly ridiculous.. Some of the worst, most inefficeint, negligent, dishonest airlines will have 5 star reviews to boast about! Another example of corporate dishonesty, serving themselves not the customer.

I had an awful experience travelling in Turkish Airlines. I chose Turkish Airlines over British Airways, Emirates and Qatar Airways to travel back from Heathrow to Lahore via Istanbul on 23rd August 2024 (TK-1988 Heathrow to Istanbul & TK-714 Istanbul to Lahore). We booked this flight a couple of months in advance in June 2024, however in July 2024 they changed the time of the flight and pushed it back by 5 hours arbitrarily leaving us with no other option to change flights as we had to travel back to Pakistan on 23rd August so we sticked with Turkish Airlines for our journey. We were a total of 6 passengers (family members) travelling together and booked all our luggage through Turkish Airlines Counter at Heathrow at 3:30 AM and received the boarding passes for both flights along with tags of our luggage. Upon reaching Pakistan in the morning of 24th August 2024 at 1:30 AM, we waited to collect our luggage however to our utter astonishment, one of our main bags which had valuable items, couldn't be found. We waited at the airport till the very end until the luggage belts went empty however there was no trace of our bag. We reached out to the Airport authorities and filed Property Irregularity Report and provided them with bag tag, boarding pass and picture of the bag on spot and they assured that they have received a list of missing baggage and that our baggage has been located and it will come tommorow in the next flight. To our sheer disappointment, 5 days have passed but they haven't sent our bag yet. I have been taking up this matter with Turkish Airlines and Lahore Airport authorities on daily basis but with no luck. I can't tell how much mental agony, stress and trauma has been caused by Turkish Airlines to us. We chose it over other internationally recognised airlines, however, we never knew that travelling through Turkish Airlines will become such a nightmare for us. We want nothing but our own luggage back ! but we are unable to see any efforts being put to return our bag to us despite lapse 5 days ! I am extremely disappointed and suffering highly at the hands of Turkish Airlines ! Case ID : 2024180315

Is that right to assume the more an airline pay them the better review they get? Questionable company in my view

Qatar airways decided to celebrate its best airline win by devaluing it's avios currency further. And charge their most loyal clients more avios for rewards and upgrades. It sneekly increased avios required for all upgraded at departure airports by 50%. You can argue that QR is entitled to do what It wants with its reward loyalty porgrame. But it should inform its clients through the ogh their website or by email. But it did not do so. It is truly unethical and immoral. I was informed after requesting to do the upgrade at their platinum lounge at hammad Air port. I had to accept the transaction and be charged 50% more because the transaction has taken place and there was no way to revoke. It is disgusting. They said that it's cheaper if it's done online. I did try online until the night before but the upgrade was not going through. Although there were 9 business class seats available up to 10 hours before departure. This new pety cheap policy has started on the 9th of June. Please loyal passengers be aware 😔😔