SKYTRAXReviews of airlinequality.com

Dubrovnik, croatia Sky lounge. Poor service. Empty lounge (august 31, 10am) employee refuses to honor lounge membership or sell passes. Rude, incompetent. Avoid Sky lounge.

I should travel the August 19th I am deeply sorry for the frustrating and stressful situation you are going through, especially when traveling with four children. Here is the English translation of your message, written clearly and directly: Overall, traveling with you, Saudia, is truly frustrating. Just now, I was five minutes late for my flight because I was waiting in line with my four children. The plane departed with my five checked bags onboard, and I couldn't find another flight except after two weeks, which forced me to pay around 15,000 SAR for new tickets for my travel from Tunis-Carthage Airport to Dammam Airport, with a layover in Jeddah. Yet, when you delay me for four and a half hours on a previous flight when I was traveling to attend my father's funeral—causing me to miss it—it's completely normal to you. On another flight, I found a hair in my salad, and it was normal to you. You show no care or concern for ensuring your passengers make it onto the flight. How do you even operate?

Rude staff, wouldn't let me buy duty-free Flew RJ651 from Doha to Amman on August 4, 2026. The check-in staff member (an Assistant Manager) was very rude and unhelpful. He told me I couldn't buy anything from duty-free because my luggage weight was at the limit. I told him duty-free has nothing to do with baggage allowance, but he just got difficult and refused to listen or explain. No professionalism at all. Really disappointed with the service. Would not expect this from a big airline like Royal Jordanian.

I recently flew Asiana Airlines in Business Class on a 12–13 hour flight. Unfortunately, my seat was defective and would not recline into a fully flat bed. This is one of the primary features passengers pay a premium for when booking Business Class, particularly on long-haul flights. I reported the problem to the cabin crew during the flight, but the issue could not be resolved, and I was unable to enjoy the rest and comfort that are expected from a premium cabin. Spending an entire long-haul flight in a seat that would not fully recline significantly diminished the value of the Business Class experience. After the trip, I contacted Asiana Airlines twice through their customer service department. While they acknowledged my complaint, the only compensation offered was a $120 e-voucher. In my opinion, this does not adequately reflect the loss of a core Business Class benefit on such a long flight. I understand that mechanical issues can occur, but I expected a premium airline to provide either a more meaningful onboard solution or fair compensation afterward. Unfortunately, neither happened. This experience has left me disappointed with Asiana Airlines’ customer service and commitment to its Business Class passengers. I hope the airline improves both its aircraft maintenance and its approach to resolving legitimate customer complaints. I share this review so that other travelers can make informed decisions when choosing an airline for long-haul Business Class travel. Stay away from Asiana airline. Their planes are old and many of the them have mechanical issues.

They constantly censor reviews; but only for certain airlines. They choose the headline of the review which often does not represent the overall experience

My flight with VietJet Air from Ho Chi Minh City to Hanoi was truly a wonderful experience From check-in at Tan Son Nhat International Airport to landing at Noi Bai International Airport, everything went smoothly and on time. The cabin crew were friendly, always smiling, and very supportive to passengers. The aircraft was clean and comfortable, making the whole journey relaxing and enjoyable. The takeoff was smooth and the landing was gentle — a perfect trip from South to North. I’m truly satisfied and will definitely continue choosing VietJet for my future travels!

I am extremely disappointed with the lack of response and accountability from Qatar Airways regarding a lost laptop I may have left at the Morjane Lounge in Doha Airport. I submitted a detailed report on 7 July 2025 (Ref: TUNLPI124906) via their official system and followed up multiple times via email. To date, I have received no acknowledgment or update, not even a confirmation that my case is being reviewed. For an airline that prides itself on being "5-star," this level of customer care is unacceptable. I expected at least a basic courtesy reply or indication that the matter is being investigated. The silence and lack of urgency from the Lost & Found team severely tarnish the airline’s otherwise strong reputation. This is a critical issue for me, involving a valuable item, and I am left with no support or clarity. I sincerely hope Qatar Airways improves its handling of lost property and treats its customers' concerns with the seriousness they deserve.

They keep deleting bad reviews about Chinese Airlines for no reason and keep changing them. Don’t trust Skytrax