AirGun TacticalReviews of airguntactical.com

Response from AirGun TacticalNov 2, 2024

Mr. Adamos, We sincerely apologize for your disappointment regarding the timeframe for receiving your order. Your order was placed after our business hours on Tuesday, October 22nd, at 6:28 PM, and was processed the following day, October 23rd, when we were open. If you calculate four business days from that date, it brings you to Monday, October 28th, which is when we generated your tracking number and arranged for USPS pickup. Unfortunately, we have no control over shipping times or any delays that carriers may experience. We’re pleased to inform you that your order is currently out for delivery today. We appreciate your feedback but believe that expressing frustration publicly on Trustpilot may not fully reflect the situation. Thank you for your understanding, and we truly value your business.

Response from AirGun TacticalOct 18, 2024

Michael ordered a custom-cut Megalodon from us, and we fulfilled his order within a few days. Unfortunately, there was a communication issue. Michael emailed us saying that the barrel was too short, but we clarified that what we sent was not what he originally ordered. We requested pictures to help resolve the matter, but he initially did not provide them. Instead, he began making demands regarding the order without sharing evidence. After escalating the issue to PayPal, he finally sent us the images. Upon reviewing them, we agreed with his concern. It appeared that the air tank was indeed longer than the barrel. Some customers request larger tank capacities, and this order was for a custom-cut barrel paired with a standard long tank. We acknowledged this discrepancy and issued him a paid RMA label for a full refund. We would have gladly exchanged the item for the correct one had he not escalated the situation to a dispute claim. It became clear that it was more efficient for us to cut ties with him and process his refund. Had we received photo confirmation from Michael initially, this matter could have been resolved easily without issue. Unfortunately, his behavior reflects a pattern where some customers expect us to accommodate unreasonable demands, similar to larger retailers. We want to be clear: we uphold our policies 100%, including our cancellation and refund procedures. Had this not been a legitimate dispute, he would have lost that claim because we would have fought it.

Response from AirGun TacticalSep 29, 2024

Richard, thank you for replying with more information so we are able to identify you and the problem... After talking a look at all communication from you here is what we have found below... We see you purchased during the 4th of july special we gave you 5% off with FREE shipping and your product was delivered to you. 7-20-24 and 7/21/24 you sent us emails stating you where having issues with the magazines and that the gun was not smoothly chambering. 7-23-24 You also before we replied sent us another email... Asking us for the user manual so you obviously attempted to use the airgun without reading your user manual which if a manual is available we always advise to download and read prior to operating your airgun. 7-23-24 We replied to your email asking for the manual and provided you with the link to download it. 7-24-24 We sent you a reply email asking what ammo did you shoot or attempt to shoot through it. 7-24-24 You replied that you used our ammo. 7-24-24 We sent you another email asking you to call us so we can help you fix the issue. Later on 7/24/24 you sent us another email stating the following... Thank you for responding to my last email request. I have solved the problem with my megalodon shotgun by watching one of your youtube vids. 7-26-24 we send you an email asking to share the video which was helpful you replied on 7-27-24 with this video link: https://www.youtube.com/watch?v=XzghAfFaW3w TWO MONTHS LATER YOU SEND US THIS EMAIL BELOW.... Several months ago I purchased a meg 50 cal shotgun from you. Shortly after that I had eye surgery and couldn't shoot it. I did however notice that the magazines that came with it don't rotate smoothly, they actually get stuck part way through the rotation. However that is not the subject of this email. I noticed that when racking the slide, it gets stuck just as the bolt (I'm not sure of the correct terminology) enters the chamber even without a mag installed. My brother, a retired marine looked at it and we fount that the bolt is catching in one side of the chamber. After racking a dozen time or so, a wear spot is starting to show in that spot. So, either the bolt or the chamber are off center slightly. What can be done about this problem? WE DIDN'T KNOW THIS EMAIL WAS SENT WE HAD ZERO FOLLOW UP FROM YOU AFTER THIS EMAIL. WE HAVE AN URGENT MESSAGE FORM AND A SERVICE REQUEST FORM YOU DIDN'T COMPLETE ANY OF THOSE BUT RATHER CAME HERE TO GIVE US A LOW RATING. AS YOU CAN SEE FROM THE ABOVE CORRESPONDENCE WE FOLLOWED UP WITH YOU ON EVERY EMAIL WITH THE EXCEPTION OF THIS LAST ONE THAT REALLY ISN'T EVEN AN ISSUE. Tolerances on airguns under 1k are not always perfect. Unfortunately this is not the highest quality airgun and the tolerances on this are not the same as a regular firearm. That being said it chambers and shoots, than keep shooting PEW! PEW! If an actual issue arises please fill out our service request form here: https://docs.google.com/forms/d/e/1FAIpQLSfeuU2Jt1pAZPJFD4vfHYkt8fmysVf5f1vHr1zELfS1ebNVMg/viewform

Response from AirGun TacticalAug 15, 2024

This guy is obviously bored and has nothing better to do but make multiple reviews about the same issue, which we offered to address. Get a life Dan!

Response from AirGun TacticalAug 14, 2024

Not sure who you are however if you are referring to the pump action kit for the M50 those are at a minimum 1-2 weeks for them to be shipped as they are a custom item. If this doesn't work you will need to show us where you are having the problem and how its defective so that we can help you we will be happy to replace any defective parts on the pump action kit. We also have AtmoTac who stands behind 100% his kits. If you don't have one of these not sure what you are talking about. Please provide a little more context so that we an try to help you. going online and making a 1 star review quite frankly doesn't help us... if you have a M50 that has a custom extra short tank this like the 25 inch tank and it doesn't fit that is NOT our fault. You are welcome to send it back to us and if its defective we will replace it FREE of charge.

Response from AirGun TacticalJul 30, 2024

Mr. Michael Brown we have a STRICT Fraud prevention policy and we are NOT like other airgun companies that are quick to take your money therefore when any red flags arise if the verification has hiccups as did yours we will CANCEL the order this is two fold to protect OUR VALUED customer and OUR COMPANY. If this makes us a bad company than so be it we would rather you shop somewhere else. As for your friend we have checked out records and we have no outstanding shipping claims this sounds to me like a competitor trying to slander us for their gain. I would encourage your friend to come on here and write his own review so we can both identify and try to help resolve his situation. A lot of people confuse us with Ares Airguns Tactical we are not them, only saying perhaps your friend is NOT even one of our customers.

Response from AirGun TacticalJul 29, 2024

Mr Dan Beffa, The defender was clearly disclosed as having a HEAVY 12lb trigger pull, we can't unfortunately help you if you are not capable of pulling the trigger. We realize the trigger pull might have been difficult for you, but the reality is this doesn't mean the gun was broken. Given this fact we offered to take back the gun with a restocking fee as outlined in our policies you of course declined this because after shopping you expected us to give you a full refund when all airguns sales are final. We are sorry to hear you feel like you had a bad experience.