AirGun Tactical loves airguns as much as you do! Understanding and recognizing the joy and experiences airgun sporting can bring is extremely important to what we do. When happiness is at the core of what we do, we ensure that our airguns and products deliver that same level of happiness to you!Whether you're a casual backyard plinker or a seasoned hunter, we cater to all enthusiasts with a range of airguns to suit your needs. Our knowledge of our products is comprehensive, backed by an exceptional service to support you in your airgun journey.We empower individuals with the necessary tools to hunt and provide food for their families creating a fulfilling lifestyle within the sport of airgun hunting. AirGun Tactical serves as your ultimate source for all tactical airgun requirements. From precision tactical airguns to powerful big bore hunting and survival defense gear, encompassing SHTF, preparedness, end of world scenarios, home Invasion, and apocalyptic needs, we have you covered.Offering both lethal and non-lethal options, our website conveniently lists the F.P.E. (Foot Pounds Energy) for all airgun rifles and pistols, ensuring transparency and informed choices for our customers. Beyond premium semi-automatic and fully-automatic airguns, we proudly stock some of the most powerful airguns available worldwide.Every item showcased on our website is carefully vetted and endorsed by us, eliminating the hassle of sifting through countless products. We've curated our selection so that you can easily find precisely what you need without being overwhelmed by unnecessary choices.Understanding the importance of privacy and reliability in online shopping, we prioritize your security and privacy. Shop with confidence at AirGun Tactical, knowing that your safety is our top priority, allowing you to focus solely on finding the perfect airgun for your needs.
AirGun Tactical (airguntactical.com) has 175 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
airguntactical.com
Website
airguntactical.com
Category
Outdoor & Winter Sports
Location
Midlothian, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
You cancel my order to a USA adress because of my billing adress
Response from AirGun TacticalDec 3, 2025
We sincerely apologize for the cancellation of your order. The cancellation occurred because the billing information provided was from outside the country (Mexico), while the shipping address listed was within the USA in Texas. Unfortunately, the address appears to be a mailbox service rather than a residential or business address. As a policy, we cannot ship to mailbox services in the mainland USA, although we do accommodate such shipping for locations in Hawaii, Alaska, or Puerto Rico.
We understand you mentioned purchasing from other companies with this address and hope you find a retailer that can meet your needs. Thank you for your understanding.
GW
Green W.
I placed two orders I waited and waited…
I placed two orders I waited and waited and then I find out cuz they're canceled so I called you guys and you said call cash at I was on the phone with cash out for 48 minutes and they said Mr Hunt there's no restrictions no cancellations on our end contact the merchant so that's what I'm doing
Response from AirGun TacticalNov 7, 2025
This customer has been attempting to place orders via CashApp without actually sending payment. We contacted CashApp, and they have no record of any payment attempt from the customer. We’ve also emailed the customer multiple times, explaining that we do not keep orders open without a payment on file, as this prevents real paying customers from purchasing inventory.
The customer was advised to send us screenshots of any payment proof, and we also suggested trying alternative payment methods such as PayPal, Venmo, or credit card if CashApp isn’t working.
Ultimately, no order will remain open without a confirmed payment.
LS
Litahni S.
Started good then went downhill fast
While starting out fine it got worse faster than imagined.I finally got a refund after i filed a complaint through PayPal.Find a reputable, reliable business that has better communication and processes than the guys do. Below is my experience.
- I emailed Airgun tactical on Tuesday 2 Sep 2025 explaining the issue I've been having with my HPMax air rifle. They responded, "Call us tomorrow, Wednesday after 11 am so we can try and help troubleshoot the problem"
- I Called Airgun tactical on Wednesday 3 Sep @ 11:43 and spoke with a gentalmen about the issue and we did some over the phone troubleshooting. After explaining to him the rifle was new and only shot a few times he asked if i ever took anything apart and/or modified the rifle, i stated no to both questions. Then the gentlman insisted the issue was the air fill port and/or bad o-rings and recommended purchasing new fill ports, i ordered 2 from his store. Call lasted 11 mins 3 sec
- The 2 air ports arrived a few days later, I swapped it out with the new one, the air rifle continues to have the same problem
-I again called on Tuesday 9 Sep and spoke with a different gentleman and explained to him I tried the recommended troubleshooting and air port replacement and it didn't fix the issue and I wanted to ship my rifle to the store. He stated I would get an email with an invoice as well as a repair request voucher out to me in an email
- I recieved the payment invoice as well as the repair request voucher on Wednesday 10 Sep @ 5:18 pm
- I completed the repair request and payed the $214.50 up front free and it finally went through on Saturday 13 Sep through PayPal
- Airgun tactical phone recording states upon approval an email would be sent out with shipping instructions within 48 hours. I never recieved that email so I gave it some time and finally called back Thursday 18 Sep @ 12:39 pm and got a recording, I called right back at 12:41, I then spoke with a gentleman and explained this situation ive been having to him regarding this email i was to get for shipping the rifle. He looked it up, verified everything and said my payment and paperwork was good to go and I would recieve an email with shipping instructions that evening, I never received that email
- I again called eight times on Friday 19 Sep between 12:36 pm - 14:28 pm with no answer just a recording. I tried one more time at 12:37 pm and a gentleman finally answered and sounded completely flustered, in a hurry and went back and forth with being able to and not being able to repair my rifle. I explained to him I spoke with multiple employees and they stated they could repair it and sent me the repair request and payment invoice, which i paid. Then he quickly said oh yea we have your email and information and it would go out that evening before even asking my name. Then I told him my name he stated the shipping instructions email would go out this evening, again and they have been super busy, I never recieved the email
- on 19 Sep 2025 @ 7:56 pm, I sent an email addressing the issues I'm having along with the above timeline and then stated I was standing by for a way forward on this issue and was still waiting on the email with a shipping lable.
- 20/21 Sep 2025 closed on weekends
- 22 Sep 2025 I sill hadn't received any type of communication or email containing shipping instructions. They still have my required $214.50 prepay payment
-after filing a complaint and supplying all the emails, phone records and messages I had with Airgun Tactical i was finally given a full refund of $214.50. My advise is to read the multiple negative reviews from multiple sources pertaining to business practices, extremely bad attitude responsibility to customers, etc... just stay away from this place,
Response from AirGun TacticalSep 27, 2025
Thank you for sharing your detailed experience. We sincerely apologize for the frustration and inconvenience you encountered.
We want to clarify that our policy is to service only out-of-warranty airguns purchased directly from us. Since your rifle was not purchased through our store, we did try to accommodate your repair request as a courtesy, despite this being outside our usual service scope. We made every effort to assist you and even attempted to facilitate the process, but we understand that communication and delays did not meet your expectations.
We truly regret that your experience was unsatisfactory. Your feedback highlights opportunities we need to improve, and we appreciate you bringing these issues to our attention. We hope you are able to resolve your concerns with the manufacturer or seller from whom you purchased the rifle.
Thank you again for your input. We sincerely wish you better experiences with your future airgun service needs.
PR
Paul R.
Worst experience I have ever had buying…
Worst experience I have ever had buying something online in 20 years
Response from AirGun TacticalAug 12, 2025
We sincerely apologize for your experience and understand your frustration. Our verification process is meant to protect our customers and ensure compliance, but we regret that it negatively impacted your order. We appreciate your feedback and will take it into account to improve our process. If there's anything we can do to make this right or assist you further, please contact us directly. Thank you for your honest review.
-AirGun Tactical Support
CT
Corey T.
I bought a $1300 gun and had issues…
I bought a $1300 gun and had issues within the fourth shot. I called and got someone on the phone and it was the worst experience of my life. He proceeded to tell me that I must have dry fired the gun and then told me that the ammo I was using doesn’t exist which I bought from AEA. When asked to speak to someone else, he told me he was someone else and that was all I was going to get and that is all I got out of them
Response from AirGun TacticalJun 17, 2025
Unfortunately, this customer had a bad experience. When the customer reached out to us we have a series of questions that we ask to try and troubleshoot the situation. This helps us gather necessary information for our technicians so they have a snapshot of the potential issue. When the customer advised of using AEA slugs we assumed they might have been something else since AEA hasn't shipped any Big Bore slugs to the USA in over 9 months. This lead us to believe that perhaps he was mistaken on the ammo, the reality is he purchased the ammo from a vendor that had some old stock of inventory and indeed it was AEA ammo. The customer was asked about PSI reading on the gun and and fill pressure prior and after the shorts where fired, etc. The customer didn't want to answer our questions and began to get disgruntle and argumentative as well as disrespectful. The customer was advised to speak to us respectfully the customer got upset and hung up the phone and resorted to writing a bad review. Unfortunately we understand we can't please everyone no matter how hard you try, Again we are sorry about the experience however we can't do our job if you don't allow us to.
Sincerely,
Customer Support
JB
Jared B.
Terrible business
Terrible business. Got a 1200$ air rifle and it broke within a few days of having it. They’re saying they can’t replace it, wasted 1200$. The megaloden is a very cheap built gun. DO NOT DEAL WITH AIRGUN TACTICAL
Response from AirGun TacticalFeb 13, 2025
Hi Jared,
When attempting to cock the rifle, it jammed, and instead of waiting for instructions, the customer mishandled it, causing damage to multiple areas, including internal damage that needs a frame replacement.
AEA’s Repair or Replacement policy covers manufacturer defects, but this issue resulted from improperly cocking and mishandling the rifle, which is not warrantable. Two technicians inspected the air rifle and concluded that it could not be repaired without replacing significant parts, making the repair cost similar to buying a new rifle.
The customer initially agreed to pay for repairs but declined when informed of the total cost, leading to a negative review. This situation stems from user error, not from our service.
You can view our initial unboxing video here: Unboxing Video https://www.youtube.com/watch?v=JDZaONS1lDo
We regret that the customer feels we are responsible for this situation when he acknowledged his mistake.
AP
Amir P.
I really wanted to give this company a…
I really wanted to give this company a shot. It seems I've been banned from ordering on their website for no reason.
Terrible customer service, offered no help after three attempts.
Thanks anyway
Response from AirGun TacticalFeb 3, 2025
Amir,
We have offered you plenty of help. The problem here is you tried to purchase from us and SHOPIFY flagged your account as HIGH RISK requesting we cancel the order and not fill it. We asked you to verify your ID however you didn't the ID verified was on the order that SHOPIFY CLASSIFIED AS HIGH RISK. Furthermore the ID that was verified was for your spouse and not you with by the way a totally different last name. We further suggested that you try with Just your wifes information and NOT yours since it was your info that was flagged. Rather than taking our advice you called us and trying to find out why it was not clearing, however we have no record if the attempt. You advised us that the transactions are not going through. Which we than advised you that we are the merchant ant that our credit card "GATEWAY" IS DICLINING and if this is the case we can't override the gaway if they declined the card they see something on the back end that is not allowing them to approve your order. So as you can see with the high risk flags and the gateway declining you we have no way to help you. We are sorry but the credit card gateway it its not processing its for an obvious reason which we are not able to override. We are sorry and would love to help but our hands are tied.
LO
Luis O.
Missing Parts
DO NOT BUY FROM THEM. It’s hit or miss, and the hassle is not worth it.
AND ON TOP OF FINDING EXCUSES THEY SHARE MY PRIVATE PAYMENT INFO (ZIP CODES) INFORMATION HIS REPLAY . READ PART 2
I ordered a Bintac S45 combo with dual tanks/barrels, the 250cc, and the stock rear stock. Here’s what happened:
Poor customer support and problem-solving skills.
It took them about 15 days just to process and ship the product.
Since I had to travel for work, the package arrived at my home on November 5th, but I didn’t open it until November 18th. That’s when I realized the shorter 100cc tank was missing.
From the start, their response was, “Due to the time that has passed, there’s nothing we can do about it.” I acknowledged that but asked directly how many tanks were supposed to come in the box because I received two. Their initial response was, “That sounds about right.” However, when I pointed out that the product pictures clearly show three tanks, I asked again. The customer support representative replied, “Sir, I’m repeating myself here—there’s no way I can know what you received in your box.”
I can provide pictures of the box and the contents for reference.
At this point, they’re not even sure if they offer the missing part for purchase, even though I’m willing to pay for it separately.
P.S. To the customer support team: Please remember to remove the “Chat GPT” note when copying and pasting responses. You forgot to do that in replies to other customers.
PART 2
PAYMENT ATTEMPTS HAVE NOTHING TO DO WITH INCOMPLETE SHIPMENT
also
I SENT A FOLLOW-UP E-MAIL asking about box sizes and pieces content,
also also I'm MOVING TO THE STATES, and as you mentioned, I do have a US based payment method,
THAT HAS NOTHING TO DO WITH SENDING AN INCOMPLETE PRODUCT. WANNA MAKE THINGS RIGHT? INSTEAD OF FINDING EXCUSES, SEND THE MISSING PARTS TO THE ADDRESS TO WHICH YOU SENT THE PRODUCT... **WHICH FULFILLED ALL YOUR REQUIREMENTS; OTHERWISE, YOU WOULD NOT HAVE SENT THE PRODUCT TO START WITH.
- If you have to open a police report, send them my way. I'll gladly show them the recordings of your business asking me to send money over CASH APP to work around the system, Of course I did not follow your instructions on that
Response from AirGun TacticalNov 20, 2024
Mr. Ocejo,
Thank you for providing your name in your review so we can identify you. Had we known you were using a third party to purchase from us, we would have canceled your order as we did with the three previous attempts. Each attempt was made with a credit card from Mexico, and we have been clear that we cannot sell to you, given that you do not reside in the USA. We cannot risk having products taken across the border.
Your first attempt occurred on September 30, 2024, using an address in Brownsville, TX. Your second attempt was on October 1, 2024, with an address in El Paso, TX, using a billing address in Kansas City, MO. Your third attempt on October 7, 2024, involved the same El Paso address, but you updated both the billing and shipping to that address. When we contacted you about this, you informed us that you are not a U.S. Citizen and asked if we could ship to an address in Oklahoma.
When your straw buyer contacted us, they could not recall the address used and needed to look it up, stating they purchase for multiple people. The fact that this order was delivered on November 4th and we are only now receiving a call from you on November 20th is beyond the timeframe we allow for reporting any missing items from a package.
Moreover, we cannot honor the warranty associated with this order, as it is tied to the original buyer and we cannot confirm their identity. We may need to file a police report regarding this incident.
We will not sell to you in the future, so please do not attempt to manipulate our system for another purchase. Additionally, you previously used someone else's military discount, which provided you with nearly a $90 discount along with free shipping, yet you still chose to complain.
As previously stated, you are PAST the window to report what you are claiming is missing from the package. We can't confirm if you are being honest or dishonest, all we have to go off of is you manipulating and circumventing our system with a straw buyer and you obtaining an unjustified military discount, when you have NEVER served in our military this was the straw buyers military discount. We don't give discounts for people to rip us off!
