AirgasReviews of airgas.com

I am a small business owner who has been using air gas for a few years now. I own a small automotive repair shop. I had a discrepancy on a bill witch my wife usually handles. Luckily I got involved and found out that when we signed up to lease tanks they did it wrong and was charging us for rentals. If you don't no that is a insane amount of money difference. So I contact customer support and then the manager at the moraine store. He was very nice told me he would get with higher ups in the company and see what we could do to make this right. Told me he would call me back in no longer than two days. Call never came, I called store and asked for him several time over the next month. I left messages with employees and on voice mail. S i called customer service got switched around a few times and finally got an answer from a nice lady who actually at least did call me back from a general service customer service center. I was told they would switch me to a lease to fix it and do nothing for the few years they overcharged me. So I paid what ever my account owed and canceled my account. Ignored for a month while being avoided while I called after being charged a insane amount of money for there mistake with no solutions. Thats not how I do business and I will not be treated like that.This is the morain Ohio store

Customer service is non existent. Overcharging, over selling, and you are nothing but a number on a balance sheet. They screwed up on our account for YEARS and have yet to own up or even mention crediting back even a portion of the hundreds if not thousands of dollars they overcharged us on a closed location. Do yourself a favor and find a local company, we are currently looking to switch now. This company is not what it used to be, we have been a customer for well over 20 years, what a shame.

We live in Lady Lake, Fl. We can only get deliveries on Tuesday and Thursday in our area, according to the company. I had an appointment for today, they called said they couldn't make it out, they could be here Thursday. Doesn't help us out. His tank is empty i have to work, leave my house by 9 he works everyday, I take him before 7 until 530pm at least somedays are later. The delivery service for us not living closer to wherever it is sent out of needs to be available Monday through Friday. We are out and he cant get refilled something he needs to have to live? Doesn't make sense to me. Very upset accomidations cant be made since your people are the ones that cant keep the appointment.

Trying to get my company set up to get a tank of nitrogen, and they wouldn't verify our account. Reached out 3 times to the company before getting a CS representative that was entirely unhelpful. I'll go with a competitor.

I bought from them (Livonia, MI) a tank (5 lbs co2) to refill my soda canister. i didn't use the tank for few months then my canisters got empty. I start to refill it but it will not work. I went to the store with the receipt and mike told me that the tank was almost empty, meaning they sold me an empty tank for 120$. i asked to exchange for a full one for free. Mike refused claiming it was bought too long ago. So what? what a lame excuse. don't go there at least in this store jm

Terrible experience at the Culver City facility. I returned a small cylinder and was told where to put it was not offered a receipt and assumed perhaps a stupidly that because the cylinders were individually serialized they would track it to my account. They did not and now they just keep billing every month and refuse to shut the account down. I suspect that this is a device of theirs to increase profits but perhaps litigation will discover the truth. Even worse they ghost me on any attempt to discover where the cylinder went and what prevents them from closing down the account. Whether it's accounting , the local facility, or the account executive they simply do not return calls or emails terrible business

We had a verbal agreed upon price , and each time we placed an order the amount kept going up and I would only notice after the fact on my CC statement and each time I would need to call for adjustment . Now it had more than doubled in a year and told no refund and no further adjustments . Watch your Charge card if they have it on file if you own a business .. Bad business

The one star rating is generous. The company used to be great but over the course of the past ten years, it’s gone to complete poo poo. We specifically have used the Harvey, LA branch and mannnn, if you wanna find some garbage employees - look there. Scotty and Tommy specifically are extremely rude and unprofessional. Kenny is not much better but the entire branch has shown they don’t give a rats behind about the customers. Throw the peace sign up and leave AirGas! There are much better companies out there. We switched and have been so happy!