AirgasReviews of airgas.com

Art from Air Gas Philadelphia restored my faith in Air Gas with answering all my questions and being very Polite. Antonio - Somers Point

Great service. Lucas has been very helpful.

worse customer service, drivers can't read, and higher-ups don't care, save yourself

Avoid at All Costs – Terrible Service and Irresponsible Billing Practices I am beyond frustrated with the level of incompetence and sheer negligence I’ve encountered with this company. The misbilling is absolutely out of control, and despite multiple attempts to resolve the issue, no one is willing to take accountability or return my calls. After all of my oxygen and nitrous was picked up, I continued to receive double charges, and when I reached out to Becky for clarification, she assured me she would review - then never returned any calls. This is not just poor customer service—it’s downright disrespectful. I’ve been promised follow-ups and assistance, but after weeks of chasing, I’ve been completely ignored. It’s utterly ridiculous to have to fight for something as simple as a corrected bill, and the total lack of communication from this company speaks volumes about how little they value their customers. I highly suggest looking elsewhere unless you enjoy being constantly overcharged and completely disregarded.

On June 10th took a brand-new Oxygen/ Acetylene set of tanks and took them to Air Gas in Wilmington, NC. I told them I wanted my new tanks returned to me as my name was on both tanks (Jones). They told me that that could be done and would take 3 to 4 weeks. I stop into the store front in Wilmington on July 8th and told the tanks had not been returned yet. The store manager got on the phone and left the manager a voice mail supposedly. I went back on Aug. 11th to retrieve my tanks but they only had one and no excuse or reason where my other tank way. This is by far the worst excuse for customer service that anyone can expect from company. During this 2 month period of time I never once received any kind of update. This is totally unacceptable.

I had the pleasure of working with Brandon Davis. He was very knowledgeable and polite. One of the better reps I’ve spoke with. Thank you again for the great experience.

Alex was a great help

This company is sneaky! I brought in a size 60 75-25 tank to get a filled one, they thought they were doing me a favor by giving me a size 80 instead and were doing the hush hush thing. like they were helping me with the bigger tank. (this tank is too heavy to carry up anywhere), BUT that's not the big deal, The big deal is they charged me $74.00 for the fill. Then a Cyl Processing fee of $4.89. and an AIRGAS Hazmat Charge of $26.41. Then a term-of-sale fee of $3.04. but that's not all, a state tax of $6.50 & County tax of $.54. For a total of $115.38. When I told them I wanted to return the tank, I was told "We Do Not RETURN GAS. I took the tank and the spanking and left. I went down the street not even 2 miles on the same side of Division Ave to Roberts Oxygen company. Gave them my 125 tank to exchange. Same 75-25 Argon and the bill was $40.47. This only had the fl sales tax. so the 125 tank was $38.00 plus the $2.47 sales tax. I feel like a dumb ass to get robed the was I did. Never again. AND I WILL TELL EVERYONE THAT I CAN ABOUT THIS COMPANY. I will move my 3 accounts to ROBERTS OXYGEN COMPANY 1105 S. DIVISION AVE ORLANDO FLA. 32805, (321)477-0553 and I will talk to my son who is an instructor in the welding field of what happened to me.