AirfranceReviews of airfrance.us

I tried to book my flight 2 weeks ago (2 tickets) but the website kept giving me an error message. By the time I was able to book, the tickets prices had gone up and I had to pay about $500 extra on each ticket. When I tried to reach Air France on the phone, I got a message that they had too many calls and they could not answer the phone. This is still going on today. I wanted to book my flight directly with the airline thinking I would get better customer service than with an online travel agency, but i was wrong. I can't believe a big company like Air France cannot have better phone management and a website that allows a big amount of people to book flights online.

The actual booking was okay, but any flight management after booking has been a nightmare. The website is either broken or broken by design, and it is absolutely impossible to reach anyone who works there for assistance. It keeps erroring out without actually telling me why. I've always liked air france, but this is absolutely ridiculous. It's 2021, and not that hard to create a functional website.

Early 2021 Air France heavily advertised on their website that when you buy a ticket with them you can change it no matter how much you pay. The wording started with "Leave with peace of mind....!". Based on their statement I bought a business class ticket in March with the "peace of mind" I could change it ... For family reasons I had to change the ticket. When I tried to do this on their website, I could do it by paying MORE than the cost of the original ticket. The other option was to cancel the ticket and get a refund (who knows when given their track record)! I called their customer service. When I mentioned the advertisement (that was still displayed on the website when I called,) the agent told me that technically I was correct but actually the only thing that is waived is the "change fee". Then I spoke to the supervisor who gave me the same answer adding that I am the one who misunderstood the advertisement. They kept me on hold for quite a long time between agents. I did mention I would contact BBB for false advertisement. When I put the phone down and returned to the website to load the sentence on the BBB website, the sentence (so prominent on the top of the page) had magically disappeared.!! I guess I was not the only who misunderstood!!! I paid this ticket in March for a trip in June. Unfortunately I cannot say Air France made good use of my money. Right now, if the French government would not cover their debts the company would go bust in a nano second! And with these dishonest practices and abyssimal poor customer service it is bound to happen no matter the amount of help they get!

Very bad customer service who refused to refund. I bought my ticket way before restrictions were implemented in the destination I was planning to go to. When restrictions were implemented, the airline did not cancel nor postpone the flight. When I presented myself at the check-in desk, they refused me boarding even though I had all the required travel documents (pcr test, passport, flight ticket, visa...) They will rather refuse you boarding than cancel the flight so that they can get away with refunding the ticket. When asked for refund, they responded that I am responsible and that I had to check restrictions in the destination even though I explained that I bought the ticket before the restrictions!

The AirFrance plane left Frankfurt 45 minutes late. Therefore, I arrived together with 5 other passengers at the gate of my connection flight in Paris only 35 minutes before departure. At this point of time, there was no employee from AirFrance present at the gate! After a couple of minutes, two employees came back from the airplane (which still was there) to the gate. They told us that boarding is only possible up to 30 minutes before departure and that the plane will leave in 28 minutes, therefore we were not allowed to board anymore (are you serious?! - we arrived on time, but the AirFrance personal was not present! It’s also important to know that local law prohibits leave a gate unattended while a plane is still there. A request for refund was denied by the unprofessional and completely unfriendly AirFrance client service. Reason for deny a refund was that the delay of the first flight was caused by “heavy air traffic” in Europe. What a surprise – heavy air traffic in Europe… You know what AirFrance? I had 10 years ago a similar situation with RyanAir – this low-cost carrier handled everything very professional, they took care of the passengers and they refund 100% of the amount. Another examples why expensive isn’t always better, and cheap isn’t always bad. SHAME ON YOU AIRFRANCE!