AirfranceReviews of airfrance.us

Their website is super slow, crashes with arcane errors, modified our email address and wouldn't let us check in.

THIS AIRLINE IS A TOTAL SCAM!!! Paid 1200 Euro for a ticket to San Francisco on the 1st of July and they lost my luggage. After waiting for 2 hours at the customer support line they respond saying that they don't know where my luggage is. It's been a week now and still no information. THOROUGHLY DISAPPOINTED, CAN'T RECOMMEND THIS AIRLINE, WILL NEVER FLY WITH THEM AGAIN!!!

Staff would not allow me to use the restroom after an 8 hour flight. Pilot took 30 minutes to land the plane while staff would not allow me to use restroom. We were just waiting for the gate and they had no sympathy while I tried to use the restroom. I was on the verge of tears.

I made a reservation, my credit card was charged, I got my booking code, S8G6BO, and my reservation was confirmed. The next day, I couldn't find my reservation on the Air France site. The service telephone number kept disconnecting me because of "Call Volume." Through a chat, I was informed that my reservation was cancelled, with no explanation. I had to make a new reservation, but my fare was no longer available, and I had to pay $300 more! I couldn't get the days I wanted, either. This is the first time this has happened to me with Air France. I expect, at the very least, an apology. An Airline concerned with its reputation would reimburse me the difference in ticket price.

Terrible site. The flight I wanted couldn’t be booked. Kept getting an error when I tried multiple times to book it. The flight I ended up booking had a totally different point/cost when I actually went to book it. Customer service is unreachable.

Concerning the WVN3WR case, where the passenger was denied boarding due to overbooking, it is unacceptable that Air France gives itself up to 3 months to proceed with the reimbursement of the ticket, according to the words of your advisor this morning. This is in spite of the regulations and in spite of the complicated situation that Air France causes to its passengers. Nowadays, trust has become such a rare commodity that it makes the company's policy incomprehensible.

Gentlemen of aifrance, I need my money back for two years that I wanted to fly and due to the pandemic, please do not give up. Karla padilla Melendez is my name referencia JS2QDH @AirFranceES

My reservation was not finished due to a "technical problem". The error page asked me to call Air France in order to finish my reservation. After 1 hour and 3 minutes waiting time the phone system asked me to call another time and hanged up. This is UNACCEPTABLE!!!