AirfranceReviews of airfrance.us

It took me a while to understand your website but once I did I was successful in booking my trip. Thank you.

I want to choose my seats early but could not do so. All rest is fine on line.

Third try to pay worked. Card security sends a phone code SMS, by the time I approved it the reservation was cancelled and I had to start over. Tried to add a bag 'en soute' outbound but not on the return and could not without paying 2x.

I used airfrance.us to book 5 plane tickets for a family trip. Finding our best flight options for a multi-city trip was very quick and efficient. Filling up personal information and selecting seats took much longer, and the site went down in the middle of seat selection, so that I couldn't finalize the reservation the day I wanted to. When it comes to paying with debit card, there are extra security steps that are a bit annoying, but I'm glad they are here. Overall, the website interface is pleasant, and not counting the aborted first attempt due to the downtime, the whole process (from searching the best flights to processing the final payment) took probably 20-30 minutes. The longest part was selecting the seats (3 legs times five passengers) to make sure the whole family is next to each other. I wish there was a more efficient way to select seats as a group.

Almost everything perfect: the seat, the service, the flight. The only issue is the entertaining on board: the movies were old and mainly French. We would have expected a better assortment

I accept the fact that there will be less Air France flights and less connecting flights in these "interesting times." It is challenging to connect the pieces for the best fit. And I have found that it will involve spending some nights in hotels along the way. Air France gave the option to schedule a call back which worked perfectly. I know that whatever happens in this unpredictable time that Air France will quickly adapt and continue to provide excellent service.

Correct, except the enterrainment system that did not work during the whole flight (3rd time it happens to me on Air France !!) cabin crew was professional and kind. Food was basic, similar to any other airline. It is a shame Air France does not serve french bread anylonger and that they dont distinguish themselves from other airlines with the french touch and good food

Almost everything was easy to follow except the senior pass and the loyal number which I found it later in the app, so I could not use it when buying the tickets.