Joint T.
Poor Booking Experience
I am being asked to report my experience immediately after making a travel booking; my flight is more than a week away. The booking experience so far has been poor. More than once the information I had already entered was lost due to "technical error" and required re-entry. Once I booked the flight, I received e-mails asking me to "complete the forms" which asked for all of the same information again (date of birth, gender, country of passport, etc.). Moreover, there is no "submit" or "done" button, so you don't know if and when you are done. What is worst, the form asked to "upload" the passport, but there was no button to actually upload any pages or images. This leaves me with a great deal of uncertainty and anxiety about whether my travel documents have been submitted ot OK.