John D.
Roger Could have been fantastic...but he ended up being horrible
I'm going to leave my original comments so that everyone can see how quickly things change when the booking is complete. Our flight itinerary was changed by United, but Roger and airflysmart never contacted us or updated us. We would have missed our flight. When I called Roger directly, he told us that was not his problem and that essentially we're on our own. I obviously was not happy. So...I'm updating my review for anyone else out there thinking of doing business with this group....DON'T DO IT. If you're going third party, stay with the big guys like Expedia. This experience ended up being horrible, especially when we needed help. Hope this helps other travelers. OLD REVIEW--->Roger was fantastic! He called me right away to smooth over all the details. His communication was just exceptional. Thank you for making it easy!