Air & WaterReviews of air-n-water.com

I contacted Air-N-Water about an ice machine I had purchased in Oct. 2014 by responding on the original email sent to me confirming my order. I received an immediate response from Kenia and given a Customer Service number to call by. I spoke to a young lady when I called who was very professional and very eager to help, She reviewed my purchase order and then took me step by step to start the return process. I received the return shipping information by email. I received the replacement as noted in my email and that it would arrive before I returned the defective unit. This was the 2nd ice maker I had bought in the last 15 months. The first ice maker was not from Air-N-Water and when I contacted that company, I was told they could not help me. I could send it back for repair at my expense and pay for the parts. I had that unit 11 months. I have read other reviews about the excellent customer service at Air-N-Water and standing behind their items sold, but what is just as important is how the employees communicate with their costumers. THANK YOU AIR-N-WATER K.Hunter

I called very upset at the fact I lost Appx $1000.00 worth of wine. I had a thermogenic wine frig that I stored collector wines. One of the sides went out and the wine got to 85 degrees for who knows how long. The fans went out. Mike educated me on compressor wine frigs and directed me to one that would fit my needs. He listened with a calm demeanor and was genuine in wanting to help me. I was calm when our call ended. I ordered a wine frig for a very reasonable cost that I believe will suit my needs. And with free shipping in 2 days! I would definitely recommend this company to others.

The best customer service. I can honestly say this is the best customer service. I've been in customer service over 40 years and Mike was excellent. He listened to my problem and had it resolved very quickly. I'm very impressed by this companies policy and will definitely be purchasing more products from them.

A couple of weeks ago I was searching the internet for a small portable washer and dryer that I can just hook on my faucet and wash my clothes. I ran across the Haier washer and wanted to order it. I was skeptical because my account has recently been hacked while shopping online. I called the number on the site and was transferred to Mike M. He was knowledgeable about product specific information, and told me where it was being shipped from and also the estimated arrival date and time. I have not received the product yet and I will write another review once I receive and use the product. Mike M was very helpful and provided all the information I needed to make a decision to order.

I've added a shower filter to all of my shower heads. I have a well with a very good treatment system attached. It amazes me when I change out these shower filters how much additional debris it's trapping. It's nice to feel that the water I'm washing my hair and bathing with is clean! ☺️

I have called several times this past week because my order had not shown up online under recent orders. I was assured it had been order. When I called this evening Mike did some detective work, made another phone call, and the associate that AIR/WATER had emailed had never r5eceived the email. Mike went way out of his way to ensure I would receive my product. He was one of the best customer service people ever!!

My experience with customer service and the solution to the problem was Handled professionally and without hesitation A call back was offered and followed through with ease, therefore solving my issue! It was not even an airNwater problem, but Mike M went way over the top to Help me! Very unusual for the world's current climate!!! Would highly recommend this company!!!

I called the customer service number at Air N-water to verify the status of my order and was impressed with the courteous, professional response provided to me by Christine.