jose B.
Working with A Cruz
Working with A Cruz. Very cordial and very into it…very patient with older people who not very knowledgeable, has a lot of patience. Were still not in the clear so I hope he finishes with the same enthusiasm
At AIMS Power, we’re passionate about designing and developing reliable off-grid and renewable energy solutions that power homes, vehicles, businesses, and remote operations around the world. With nearly three decades of experience in the power solutions industry, we’ve built a reputation for innovation, quality, and customer-focused service.Our product line includes more than 300 different solutions, ranging from DC to AC inverters, solar panels, deep-cycle batteries, and solar charge controllers to certified UL-standard products, cables, fuse kits, portable generators, and more. Whether customers are building a complete off-grid system or simply need dependable backup power, AIMS Power offers the components and expertise to make it happen.What truly sets us apart is our unwavering commitment to our customers. We deliver products of exceptional quality backed by knowledgeable support and service, always putting our customers’ needs first.Over the years, our product lineup has expanded to include inverter chargers, batteries, cables, solar panels, solar charge controllers, solar kits, lithium battery solutions, and many other power system components designed for durability and performance in demanding environments.Today, AIMS Power proudly supports a wide range of markets including emergency response and disaster preparedness, RV and overlanding power systems, vehicle upfitters, solar installers, and DIY enthusiasts building their own off-grid or backup power systems. Our products are designed to provide dependable power wherever it’s needed—whether on the road, at home, in the field, or completely off the grid.If you’re looking for the right inverter, backup power system, or off-grid solution for your needs, the AIMS Power team is ready to help you find the perfect fit.Leaders in Design…The Custom ExperienceAIMS Power has flourished through a strong dedication to designing inventory for off-grid power systems that meet the real-world needs, timelines, and cost requ
AIMS Power (aimscorp.net) has 280 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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jose B.
Working with A Cruz. Very cordial and very into it…very patient with older people who not very knowledgeable, has a lot of patience. Were still not in the clear so I hope he finishes with the same enthusiasm
David
Fast and professional response backed up with facts and figures.
john B.
Somehow I purchased a modified sign wave inverter despite only looking at pure sine wave inverters on their website, I called to inquire about returning for exchange. I asked asked after I was told all the instructions. would aims pay the return shipping. I was told no. My thought are that I was charged 18.99 for shipping and that since it is questionable how I ordered the wrong inverter. A good PR move in this situation would have been to pay the return shipping( prob less than 10 bucks) and earn a loyal customer . but instead they decided it was best to just get a onetime order . I did want to buy a pure sign wave inverter. (they cost more) I wanted more than one. I feel that if they are that tight what if I have a real warranty issue.
Response from AIMS PowerNov 4, 2024
Thank you for taking the time to leave us a review. When placing orders online, there are several steps to confirming your final purchase. Maybe a step was missed in the process of placing your order. Please reach out to our customer service team at 775-359-6703 and to discuss your options.
Roland D.
Rolland Denham from Solartec Panama My client bought a 2kW inverter charger 2 years ago and it stopped charging the batteries from the grid current. I spoke to technical support and we received a control board and that was it. We know it is not guaranteed but we were able to provide a solution to our client. It is a reliable brand. Excellent after-sales response.
Robert B.
Tech Support very helpful.
Cem A.
The products were defective, I cannot reach anyone for a refund, I am aggrieved and regretful. They are very bad.
Response from AIMS PowerSep 3, 2024
We don't show any interaction with you. We don't have any phone calls, emails, or orders. If we can get more information from you, we will make sure to get you the help needed. We noticed you are reaching out to us from overseas. Maybe this review was meant for another company.
Scott
AIMS support is excellent. Very responsive and helpful.
Response from AIMS PowerSep 3, 2024
Thank you for taking the time to leave us a review. We appreciate it!
David S.
I received excellent customer service while seeking a FedEx # for an order.