john B.
Somehow I purchased a modified sign…
Somehow I purchased a modified sign wave inverter despite only looking at pure sine wave inverters on their website, I called to inquire about returning for exchange. I asked asked after I was told all the instructions. would aims pay the return shipping. I was told no. My thought are that I was charged 18.99 for shipping and that since it is questionable how I ordered the wrong inverter. A good PR move in this situation would have been to pay the return shipping( prob less than 10 bucks) and earn a loyal customer . but instead they decided it was best to just get a onetime order . I did want to buy a pure sign wave inverter. (they cost more) I wanted more than one. I feel that if they are that tight what if I have a real warranty issue.
Response from AIMS PowerNov 4, 2024
Thank you for taking the time to leave us a review. When placing orders online, there are several steps to confirming your final purchase. Maybe a step was missed in the process of placing your order. Please reach out to our customer service team at 775-359-6703 and to discuss your options.



