AIMS PowerReviews of aimscorp.net

Excellent communication. Jay was great to work with, had problem solved and shipped out in one day. Would definitely recommend AIMS Power to friends and family

I'm updating my previous review. My earlier dissatisfaction with a service request has been resolved by excellent service from tech support engineer Andrew Frey. Big thanks to Andrew for righting a wrong, and quickly diagnosing and repairing my inverter unit. My faith in AIMS Power has been fully restored.

Worst customer service of any company I have ever dealt with. Jay Jones in Tech Support has been trained to ensure that their inferior inverter generator products are never subject to being refunded. My generator had less than 200 hours and quit running after 30 minutes after I started it for it's monthly maintenance run. His canned claim was that it was exposed to water and it was my fault it stopped running. Before the month it stopped running, it took at least thirty minutes for it start running after cranking it and recharging the battery several times. Aims products are an inferior design and their customer serivice is worse. STAY AWAY!!!

I have a AIMS power 24 volt 3000 watt inverter/charger that I have been using since May 2020. Inverter stopped working on power saver mode (still works in regular mode). Also charger has stopped working totally. I realize this inverter is no longer under warranty, but I went to their website and wrote to them for advice or options available to me. No response at all. When I replace ths inverter, it will NOT be with another one from AIMS.

They will not stand behind their product. Inverter charger quit working they said my dip switches where in the wrong position. All my appliances worked before the issue happened. So no warranty. The manual says the only switch that needs to be specifc is the hertz sw4

Jay Jones provided absolutely invaluable technical advice to help my husband install an AIMS inverter. He was kind, polite, and very patient as he instructed via telephone walk through. He knew inverter was invaluable to our daughter’s business and he made the commitment to get the job done. He is an outstanding employee and soul!

Jay in technical is an absolute rock star and should be commended for his expertise and customer service and desire to help your customers get it right.

Had a question regarding wiring. The technician sent me a diagram and cleared it up for me. Thanks, Jay.