Valeria A.
Worst Experience Ever! Do Not Buy Here!
I was misinformed and lost money due to product availability issues took over a month to complete my order and the final two sent are wrong so I'm still dealing with this. I have had to call in each time no one ever reached out to status me on the situation. Compensation has been minimal for the headache. I will never order or recommend this company to anyone. It cost me too much.
Response from AGS BEAUTYDec 3, 2014
After investigating your case, we agree with you that we did make mistakes in handling of your order. First of all, we should not have given you the wrong information on the inventory status at the first place. Secondly, for some unknown reason, the container which the remaining station are on was held at the China customs for almost one month – this is extremely rare case and honestly speaking it's out of our control, that’s why we had not been able to ship out the backorder items to you at an earlier date. Anyway, we do apologize for all the costs and inconvenience caused to you for our mistakes, and we could have handled this in a better way. You ordered a total of 10 stations from us and we have refunded you the amount of 4 station, meaning that you are getting a 40% discount off your original order,which we don't think is "minimal". Kind Regards, AGS BEAUTY