AG JeansReviews of agjeans.com

Worst denim company I’ve ever dealt with. Owned a pair of jeans for only a year. I’d probably wear them 4 times a month. I contacted them after I noticed a tear in one seam that was only getting worse. They refused to assist in any way shape or form. After following up requesting a phone call they simply ignored my emails. Avoid AG jeans at all costs. Terrible customer service and terrible quality denim Shame on this company.

Terrible customer service I will never use them again They won’t even do a simple exchange

Good jeans but AG sucks. Nothing is ever in stock. They never have any lengths available other for someone who is 6'4. and their customer service does not exist. I am trying very hard to find another pair of jeans that can be my go-to.

Bought 2 pairs of pants on black Friday sale. The company cancelled one pair with no communication as to why a day later, just saw a partial refund come through. A few weeks went by and I contacted CS a couple times and it seemed like a bot responded with a canned reply saying no status on the order was available and an escalation would occur. I never received the pair that was not cancelled not any communication, so had to dispute the charge with my credit card provider. That action got AG Jeans to cancel the order. If they don’t spend some money to get competent customer service they will continue to lose customers like me who won’t come back.

My experience with AG Jeans is very similar to others who've posted on this site. I ordered a pair of AG jeans from their website - that were same waist size as 2 other pairs of their jeans that I have. The ones I received were too small. I attempted to contact their customer service department and never received a response. I think this behavior is intentional. Given how expensive this purchase was, I'll never buy another pair of AG jeans.

terrible customer service - disappointing experience

I've spent thousands of dollars on this brand both on and offline over the years. Took advantage of the Black Friday Online sale this year via my mobile phone. Accidently ordered the wrong size (28 waist vs 36) which I realized when I received my order. Contacted customer service. It's never a good sign when their response is their terms and conditions page, lol. I wasn't even looking for a refund, just a return for store credit. Never got a response back. This company is headed towards bankruptcy with their absurd treatment of good customers. Currently looking for my next brand of $200+ jeans.

This is my letter I sent to them 3 times so far, with NO RESPONSE: What is wrong with your website? It shouldn’t take my money if the item is not available!!! It should say out of stock!! This has been a frustrating two weeks With me trying to order jeans, saying that they were available.. then a week later telling me they are not available.. But still you took my money! This happened 2 different times !! You really need to fix your website if things are not available we shouldn’t have to pay for them and wait for them and then be told many many days later!! OH Not available!! Really HORRIBLE CUSTOMER SERVICE! This is the worst online ordering I’ve ever experienced! Please pass this message onto a manager. I would like a response rather than a generated generic response.!!! Completely frustrated and disappointed in AG!!!