AG JeansAG Jeans is a premium denim and knitwear house leading the sustainable manufacturing movement with innovative technology and eco-minded processes.
AG Jeans (agjeans.com) has 108 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Showing 56 reviews with 5 stars · Clear filters
Nestor
Positive experience with Customer Support. There was a quality issue with one of the trousers I ordered and they stepped it up. As a consequence I placed and order for more trousers! Good service gets rewarded!
Benoit M.
The quality of products needs no introduction, shipping is super fast, and when I had once a problem with one item shipped, customer support was truly supportive, gave me options and stuck to it until it was solved. It's always when things don't work as they should that people reveal themselves. They had my back. Highly recommended.
Mike
I had some quality issues with 2 pairs of pants. AG CS was on top of it and resolved the issues within 24 hours. That is the standard all companies should be held to. They kept a customer for a long time because of the way they handled the situation.
customer
Great customer service experience! Got my order damaged, contacted them and in 2 days problem resolved. They were very responsive and helpful.
Lalaine M.
The customer service support is very fast to respond and very helpful.
Irma C.
The customer service department was so quick to respond to my email. I placed an ordered and by mistake shipped my order to the wrong address, I sent them a note and they immediately responded and corrected my mistake. Thank you so much the excellent customer service.
wendy B.
Saks, Bloomingdales, Rag & Bone and Frame are all having "friends & family" sales and some are even using the term "site-wide"--which is misleading--there are so many exclusions, many that seemingly have no rhyme or reason (as in no special collaboration or relevant exception). AG is having a friends and family 25% off EVERYTHING!!!--not just what they are trying to get rid of. And they refunded me the $10 return fee when I explained that I had already reordered another size. Their products are top-notch quality. Citizens and Agolde never have sales. I'm a big AG fan.
Denise S.
First off, I love AG jeans! Great fit and quality! I recently had an experience with customer service that I requested a price adjustment on a pair of Boyfriend jeans. I emailed customer service and they were exceptionally prompt in their response and accommodating. They issued the refund back to my credit card to honor the Friend and Family offer that just started. Superb customer service and attentiveness!