AG JeansReviews of agjeans.com

Bought two pairs of jeans from the outlet. One arrived smelling strongly of urine, so as a precaution I put them both in the washer. The fit was inaccurate from the sizing chart provided on the website, but since they were elastic waisted, with no belt loops, I could not cinch them up. I sent an email to Adriano Goldschmied support requesting a size exchange, but since I had removed the tags to wash the pants my request was denied. You’ve gotta hand it to them for making the process of dealing with contaminated jeans thoroughly obtuse. Also, for final sale, pray that the provided size chart is accurate. Proceed with caution with these guys.

I purchased a pair of AG Prima cigarette crop jeans from the outlet, online, assuming they were the same AG Prima cigarette crop jeans that I had purchased full price a few months earlier from the full price website. ( I like them so much, I was happy to find another pair on sale). I was disappointed when I received them as they do not fit the same and the fabric is inferior. Writing a review here because, interestingly, not able to review this purchase on AG outlet site. Wonder why they don’t let you review your purchases?

AG Jean Co. has shortened their low rise angel jeans and do not offer longs. It is so frustrating and I will never shop with them again. I was a devoted customer for years and then they altered length with no other options. They are far from dependable and far from reliable.

By far the most frustrating jeans merchandise. Inaccurate sizing and ridiculous return policy. Terrible customer service.

I am writing to express my significant disappointment with a recent order. I've been a long-time customer and have noticed a decline in the quality of your clothing. I recently ordered two pairs of shorts via your catalog, which unfortunately did not fit well. I returned these unworn items, and tracking shows they were delivered to your facility on May 27th. Despite this, I have yet to receive my refund. I have attempted to contact your customer service at the provided number, but have been unable to reach anyone. I would like to know when I can expect my refund to be processed?

Using the online ordering system I returned the first pair which did not fit for a store credit to aboid the $10 rerun fee as I planned to order another style but the didn't fit either so they were returned again. Now they refuse to give me my money back and insist in only providing a AG Jeans gift card. I am now out $217.50. Their return policy is nasty. I would never have ordered from them had I known.

AG jeans were my favourite jeans until I die from AG jeans outlet. Until then I had heard a good experience buying them from the stores. they cancelled my order on me, did not apologize, did not give me a full refund. Visa is helping to recoup the loss but ag outlet customer has been awful. Given this experience I will not go back to the stores and buy ag. I will search for a new brand. They destroyed years of loyalty in a matter of moments, without even a thought.

Like another reviewer I’ve spent thousands on AG because they are so comfortable. And how do they reward that customer loyalty? They send me the wrong size and when I try to send back for the correct size they say sorry it was final sale. So they’ve apparently found a unique loophole to trick people - list every size available on sale, then purposely send the wrong size (4 sizes small) because that’s probably all they had in stock. That way they get rid of the weird sizes that nobody buys, and they can refuse to exchange by calling it “final sale”. I’m filing a chargeback and they’ve lost me as a customer for life.