agiftcustomized.comReviews of agiftcustomized.com

I placed an order for a ornament for my father on November 1st, aiming to get ahead of the holiday shopping rush. Despite the extended delivery time, I patiently awaited its arrival, anticipating a thoughtful Christmas gift. However, upon receipt, I discovered that the item sent was incorrect, with no additional shipping details provided on the package aside from my address. I promptly notified the company of the error and requested a refund due to the extended wait. After a week with no response, I followed up, and it took several more days to receive acknowledgment of the error. The company offered the following options: 1) send a replacement, 2) provide a refund for the product value (excluding the shipping fee) without returning the incorrect item, or 3) issue a full refund with the requirement to return the received item at my expense. If I do not accept the replacement, I am responsible for still paying somthing to the company. The customer service representative (Ross Harland) provided this address to return the item: + Unit 308, 3/F, CHEVALIER HSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON. This would necessitate a higher expenditure for shipping, as the item is located outside the United States. Expressing my dissatisfaction with the inconvenience caused by their mistake, I insisted on a full refund and compensation for the return shipping costs. As of today, I still have not received a response, and this matter has persisted for over three weeks. Given the approaching holiday and my constrained budget, the funds allocated for this item are needed to purchase an alternative gift for my father. With Christmas just 10 days away, the resolution of this issue is unlikely. While I understand the company's request for patience during the holiday season, the prolonged nature of this matter, coupled with the absence of a contact number for direct communication, has created a considerable challenge. I recognize that customers who receive accurate orders likely have a positive experience, but in cases of error, caution is advised.

I purchased two of these ornaments and was very dissatisfied with the results. In the photo, it looked like my kids were holding a rainbow. When I received the ornament, the rainbow had been cropped out entirely. It was extremely prominent in the photo and absolutely necessary in the design. I contacted customer service and was told that since I didn't provide any special instructions on the rainbow, it was considered "background" and removed. I was never contacted to clarify this very important aspect of my image. They refuse to redo or refund the ornament, and instead, offered me a 20% discount if I repurchase. Given the lack of communication and their inability to guarantee quality, I will certainly not be repurchasing. Be careful!

Tracking said ornament was delivered on my porch. No package. We live in a non porch pirate area. I'm sad these were my Christmas presents for my children.

This is the worst piece of crap I have ever seen! Looks like you made it from The Dollar Tree. After writing to them they basically said there is nothing they can do about it. Please read all reviews on this place, they are not even listed with the BBB. That should tell you something!

I foolishly ordered from these scam artists after seeing a Facebook ad. Thought I'd get a few special Christmas gifts. After I paid, I got an email that I had items in my cart. I placed my order, and they took my money (have confirmation that the payment went through from my MC). I emailed about this, and never got a response. Assumed they were busy, gave it a day or two for a reply. Nothing. Of course they have no phone number listed on their website, but they do list an address. I Googled it, and got a number for PO Plus, which "shares" an address with them. Called PO Plus, who advised they only have a p.o. box there. He gets this call ALL THE TIME from people looking to find them, and that I'd better get with my charge card company and dispute charges. I took a screenshot of my order after it processed, and I have an order number, but it is not on their website-it says order not found. I can understand snafus every once in a while, but I have emailed twice now about this, with no reply. DO NOT FALL FOR THESE SCAM ARTISTS-YOU WILL GET BAMBOOZLED.

After a month of back and forth ....this is the response from the scam company regarding my refund ......buyers beware .....this company is a scam do not buy from them Hi Shannon, We understand that you may prefer to opt for a full refund for your order. To facilitate this, we kindly request that you return the item you have received to our warehouse. Here are the details for the return shipment: + Unit 308, 3/F, CHEVALIER HSE, 45-51 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON. Please note that the shipping fee for the return process will be at your expense. Once you have shipped the item back, please provide us with the tracking number of the returned parcel. Upon receiving this information, we will process your refund promptly. Please kindly let us know your decision at the soonest possible time. We look forward to hearing from you. Warm regards, Linda Hamilton Customer Service Representative Show quoted text

I would NEVER have ordered anything from this company if I had known that it was made in, and shipped from, China. I received an e-mail with a tracking number. The tracking info was not updated for 12 days. They finally updated it the day it was out for delivery. I never received my order, so I lost $50. DO NOT RECOMMEND.

It took forever for the ornament to arrive, and when it did, it was HORRIBLE. What they show on the website is nothing like you get. I am too embarrassed to give this thing as a gift. DO NOT WASTE YOUR MONEY ON THIS PIECE OF JUNK