Corey R.
Not as advertised - customer service unresponsive
For starters, the ornaments you receive are nothing like what is advertised. They advertise 3D, realistic looking ornaments but you receive a flat picture w/ acyrlic on top. Second, the ornaments are advertised to be between 3.1 and 3.5 inches tall. I received one that is less than 2" tall, one that is 2.5" tall, and the other three were the correct height. However, even though customer service was very responsive prior to me receiving my order, now that I've been trying to reach them to correct and replace the items that were received that were less than promised, they will not respond. Finally, I ordered 3 of the sports ornaments and they moved the ball placement, so they no longer accurately represent the photo I sent. The basketball player who shot a ball now has a ball on top of one of her shooting hands so it looks ridiculous. I understand moving the ball position slightly but considering these are laid on acrylic all they are doing by moving them this much is trying to save money on their side by using less acrylic and in the end it makes the finished product look unrealistic. The final products look cute, but I definitely would not buy again based on all of the above information and the price I paid for something that was not received as advertised. Update December 27, 2023 - I have emailed customer service twice now and still have received no response. I’m not sure how they can say they are committed to ensuring customer satisfaction.
Response from agiftcustomized.comDec 22, 2023
Hello Corey, We deeply regret that your experience with our ornaments was not as expected. Each of our products is handled with care, carefully cut out, and printed on both sides, as stated in our product description. On the sizing of the ornaments, the 3.1 to 3.5 inches dimension refers to the longest side of the ornament. Depending on the subject of each photo, some ornaments may appear smaller, and we apologize if this was not clear. As for the adjustment of the ball placement, our intention is to maintain a balanced proportion between the height and width of the ornament. This sometimes requires slight modifications to the original image. We strive for these changes to enhance the overall look without compromising the design's integrity. We appreciate your feedback as it helps us continually improve. If you have any further concerns or require assistance with your order, please reach out to us at [email protected]. We are committed to ensuring your satisfaction. Warm regards, Eleanor Calder From A Gift Customized