agiftcustomized.com Reviews | Read Customer Reviews of agiftcustomized.com

agiftcustomized.com Reviews | Read Customer Reviews of agiftcustomized.com

agiftcustomized.com reviews

Showing 121 reviews with 1 star · Clear filters

Patricia
Dec 24, 2023
I seen this website on a fb ad
I seen this website on a fb ad, I placed a order for Christmas (paid for expedited shipping) and it showed up through my SHOP APP and gave me a order # and receipt BUT I NOW CANNOT TRACK IT AND THE WEBSITE SAYS IT DOES NOT HAVE MY EMAIL, order, etc… I am reporting it to my bank and I sent emails to Shop customer service and this website also, BBB. I want to add that I did finally receive my order a few days after Christmas; was very happy with it indeed!!!!
Response from agiftcustomized.comJan 2, 2024
Hello Patricia, We're sorry for any confusion or trouble caused by your recent experience with your order. A member of our customer support team has reached out to you via email to further discuss and resolve the issue you've encountered. Please be assured that we are taking your concerns earnestly and are committed to providing a resolution that meets your satisfaction. Your feedback is important to us, and we aim to improve our service for your future experiences. Warm regards, Eleanor Calder From A Gift Customized
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Lisa H.
Dec 24, 2023
Not what I expected
Received my ornament and removed the covering. There was a small noticeable sharp chip and after emailing company they stated I hadn’t removed the covering which I had. So apparently for what I paid they are not excepting to replace my ornament as I offered to ship my original one back to them so they can actually see for themselves. One truly not happy customer.
Response from agiftcustomized.comJan 2, 2024
Hello Lisa, We apologize for any misunderstanding and inconvenience regarding your recent experience with the ornament you received. One of our customer support representatives has reached out to you via email to further discuss and resolve the issue you've encountered. We assure you that your concerns are being taken seriously and we are dedicated to finding a satisfactory solution. We value your feedback and hope to serve you better in the future. Warm regards, Eleanor Calder From A Gift Customized
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Kelly F.
Dec 24, 2023
I paid a lot of money to guarantee my…
I paid a lot of money to guarantee my order was delivered before Christmas. It is still in Arizona. I am being disappointed AND there is no way to contact them in a timely manner.
Response from agiftcustomized.comJan 2, 2024
Hello Kelly, We sincerely apologize for the unexpected delay and any inconvenience it has caused. We also noted that we have not received any emails from the address used for your order. To ensure we address your concerns promptly and effectively, please reach out to us directly at [email protected]. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. Warm regards, Eleanor Calder From A Gift Customized
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Kenasia T.
Dec 22, 2023
This place is a scam
I’ve ordered a purse for my grandmother November 30th so it could be here by Christmas I’ve even paid extra for faster shipping, my order has been sitting in transit since December 4th and hasn’t moved since. I’ve been emailing and emailing and the emails they send back seems to be automated. They are not working as hard to get people orders to them. I looked at jcw express which is the shipping company they use and the phone numbers are fake and the office location address is in the middle of nowhere they have taken people money and not sending them their stuff will never order from here again HIGHLY NOT RECOMMEND
Response from agiftcustomized.comDec 30, 2023
Hi Kenasia, I'm truly sorry to hear about the frustration and inconvenience you've experienced with your order. Please know that we take your concerns very seriously. After checking, I can confirm that your order was successfully delivered within the timeframe stated in our policy. The high demand during the holiday season has indeed impacted our response times, and I apologize if our communications seemed automated or unhelpful. We are continuously working to improve our customer service and shipping processes. If there's anything further you need or if there are any unresolved issues with your order, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to ensure you have a positive experience with us. Warm regards, Linda Hamilton From A Gift Customized.
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adria D.
Dec 22, 2023
Charged but never received my order
I reviewed a gift customized recently after receiving a beautiful ornament, that was packaged beautifully and arrived in a reasonable amount of time. I then ordered three more. This was before Thanksgiving. I was charged but received nothing. I have reached out to the company multiple times and have been told the order is “on the way” I was sent tracking info they shows the order “in transit” since December 3rd. Customer support is non existent. If you get your order they do make beautiful ornaments, but it’s hit or miss if it will show up and there is little to no support.
Response from agiftcustomized.comDec 30, 2023
Hello Adria, I'm truly sorry for the inconvenience caused by the delay in your order and our slower customer support response. The high season demand has significantly impacted our response times. We deeply regret any frustration this has caused you. Please check your email for the latest updates on your order. Rest assured, we are actively working to address this issue quickly and effectively. Your patience in this busy period is much appreciated. Warm regards, Linda Hamilton From A Gift Customized.
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Lynn Hulsey P.
Dec 22, 2023
Took my money and no communication
Ordered my ornaments December 6th, "For Arrival Before Christmas." Its now the evening of December 21st, my order has been listed as "In Transit" for awhile, but there is not even a tracking number listed for my package. I've sent 2 emails with NO response. Now too late to order from anywhere else. If I could give NO stars, I would.
Response from agiftcustomized.comDec 22, 2023
Hello Lynn, We apologize for the delay and any inconvenience this has caused. We have reached out to you via email to provide detailed information about your order. Additionally, we are actively communicating with our shipping partner to expedite the delivery of your package. We are committed to resolving this matter and ensuring your satisfaction. Thank you for your patience and understanding during this busy holiday season. We appreciate your business and are here to assist you further. Warm regards, Eleanor Calder From A Gift Customized
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Lenore G.
Dec 21, 2023
I am totally dissatisfied with this…
I am totally dissatisfied with this product. It looks NOTHING like the ad and is made poorly, And there was second box that was EMPTY! There seems to be no way to contact them or get a return. DO NOT WASTE YOUR MONEY! Use Gossby's instead, their product is beautiful!!!
Response from agiftcustomized.comDec 22, 2023
Hello Lenore, We sincerely apologize that the product you received did not meet your expectations. We ensure that all our products are of high quality and match the descriptions provided. Each of our products is handled with care, carefully cut out, and printed on both sides with good quality. We would like to confirm that your order included 2 gift boxes and 3 ornaments. According to our packaging process, all ornaments are placed together in one plastic bag within a box to prevent loss during shipping, which will explain the second box appearing empty. Your feedback is valuable, and we are committed to improving our communication and packaging. If there's anything else we can assist with, please contact us at [email protected]. We appreciate your understanding and are here to ensure your satisfaction. Warm regards, Eleanor Calder From A Gift Customized
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jessica B.
Dec 20, 2023
DO NOT BUY FROM THEM
This company poses as a company based in the US. It is actually based in China, so getting your product takes forever. Tracking does not update for many weeks. When it does arrive, my ornament looked like something a toddler could do in art class. My ornament came in with the human images not cropped (like shown in the images), and the cut out was very unnatural as well. The coating was peeling as well. They claimed it was a protective coating, but I pulled the protective coating off and it still was peeling. I wrote the company explaining the issue, and they stood by their product and would not take the item back. I have seen other reviews and in the rare instance they would take something back, the consumer has to pay shipping back TO CHINA. It would cost as much as the ornament itself. The company should be flagged for false advertising and breach of contract. DO NOT BUY. Could not reply to their reply but the scratch was AFTER the coating was removed. This company does Everything they can to get away from backing up their inferior product. I reiterate DO NOT BUY!
Response from agiftcustomized.comDec 22, 2023
Hello Jessica, We sincerely apologize that the product you received did not meet your expectations. We ensure that all our products are of high quality and match the descriptions provided. Each of our products is handled with care, carefully cut out, and printed on both sides with good quality. Also, there is indeed a transparent, scratch-resistant film on the glossy side of our photo ornaments, which should be removed before use. We apologize if this was not clear and for any confusion caused by the protective coating. We take your feedback seriously and are committed to improving our products and services. Please contact our customer service at [email protected] with your order details and specific issues you are dissatisfied with, and we will work to resolve this issue promptly. Warm regards, Eleanor Calder From A Gift Customized
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