Teresa
Horrible business!
Horrible business!! I ordered 3 ornaments. It took a ridiculous amount of time to get them ( nearly a month) One of them came with an arm cut off in the picture. The picture was sent to them so that the arm wouldn’t be cut off. I asked for the ornament to be re-done but after waiting a week for a response I was told they would only give me a discount on future items! Why in the world would I order from them again if they can’t make the first order right!! My daughter ordered a similar item from another company after I did and received her order in a week!! And they had communicated with her to make sure to get the order correct! Don’t use this company! Go elsewhere!!
Response from agiftcustomized.comJan 13, 2024
Hello Teresa, We sincerely apologize that the product you received did not meet your expectations. Our photo ornament process indeed involves isolating the main subject from the background to craft the ornament. As highlighted in the photo selection guidelines on our product page, we encourage customers to choose images where crucial details, like arms or legs, are fully visible and not obscured. However, it seems we fell short in effectively communicating this to you, and for that, we are sorry. Please know that we are continuously working to improve our services, and your feedback is crucial in this process. We are committed to ensuring a better experience for all our customers and hope to have the opportunity to serve you better in the future. Warm regards, Eleanor Calder From A Gift Customized