agiftcustomized.com Reviews | Read Customer Reviews of agiftcustomized.com

agiftcustomized.com Reviews | Read Customer Reviews of agiftcustomized.com

agiftcustomized.com reviews

Showing 12 reviews with 3 stars · Clear filters

Regina M.
Nov 25, 2023
AGCS136332 Order has been in transit…
AGCS136332 Order has been in transit since 11/10 cannot track my order nor has anyone responded to my emails regarding this order. Plus I have two more orders I hope I get before Xmas 🙄. Wondering if I should have added the other two. Not very good customer service😒
Response from agiftcustomized.comNov 26, 2023
Hi Regina, We acknowledge and deeply regret the inconvenience caused to you. In high-demand periods, it's possible that our system's updates may take longer than normal. However, please be assured that we are giving our full attention to your orders. We have checked our records and have received your emails. Our customer support team will send you the latest updates regarding your three orders via email. Please check your inbox for our response so we can assist you better. Once again, we apologize and appreciate your understanding and patience in this matter. Best regards, Linda Hamilton From A Gift Customized.
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John W.
Nov 20, 2023
I made an order on 11/6
I made an order on 11/6. Still have not received the shipment. The tracking information is confusing. Phone numbers do not connect with the company. I get a "this is not a real Verizon number." I have 60 days to object to my credit card charge and I'm a day or two away from doing so. This seems to be like a fraudulent website and company. Seems like others are having the same problem. Is this legit? I received a text from the USPS but it was not them asking for me to provide additional information because my address was incorrect and it asked for my credit card to charge an additional 30 cents . . . I declined. Now that link to that website does not work. If I do not get a quick response back from this company I am refuting the CC charge. I have left messages and have had no response. This seems like one huge fraud to me. Update - I finally received the customized ornaments. Why it took so long I do not know. The shipment tracking information was so confusing. I think fraudsters must know it takes this company too long to get the items and somehow preys on those with fake texts and tries to get credit card information. Beware anyone saying they are from the USPS asking for information and credit card authorization. Having said that, I take back what I said about this company being fraudulent. They are not. The customized ornaments are very nice. They need to work on there system for delivering their goods and protect themselves from outside scam artists.
Response from agiftcustomized.comNov 22, 2023
Hi John, We have checked our system and can confirm that your order is still being processed normally, following the timeframe outlined in our policy. Currently, it's our peak season, so phone lines might be overloaded, and we apologize for any inconvenience this has caused. Regarding your concern, we assure you that there are no additional charges from our side, and we urge you to be cautious of texts requesting such information, as they could be scams. We have received your request through our contact form and apologize for the delayed reply. Please check your email and follow up with the information provided there for further assistance. Thank you for your patience and understanding. Linda Hamilton from A Gift Customized.
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Neta
Jul 11, 2023
Disappointed!
I ordered 6 sista mugs. Very cute. Very unique. Before placing the order I allowed my sisters a sneak peek. One sis suggested that I change the hairstyle on one of the mugs; so I did. It showed up correctly on the preview but when the order arrived the changes had not been applied. I’ve ordered from this company once before and I was very pleased. It was a nurse’s junk bag and my niece, who is an RN, loves it.
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Tracy M.
Jun 16, 2023
My CNA purse is on point!!
I purchased a CNA purse from this company through Facebook. With all of the scams going on throughout social media, I took a chance and decided to make purchase. My purse is absolutely gorgeous. My only hiccup about the whole process was the length of time it took for it to get here. I reached out to the company and they appeared to have been very concerned about my issue. They kept me informed of my purchase which gave me ease about my decisionto purchase from them. My purse arrived the day after my birthday. It was everything I thought it would be. I will be ordering from them again. Thank you so much for your service. I love it!!! ❤️ 💉
Response from agiftcustomized.comJun 20, 2023
Hi Tracy! We sincerely apologize for the amount of waiting for the delivery of your order. It is truly important to us that our customers are more than satisfied. We hope that you can understand there will be some exceptions, however, we prior our customers and are eager to assess and resolve every issue. We look forward to another chance that can prove our service is first-rate and reliable. Thank you and please have a nice day!
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