agiftcustomized.comReviews of agiftcustomized.com

I have been waiting almost a month since I ordered. It shipped (according to tracking) on Nov 8th…the last update I received was Nov 18th saying that it is still in transit, I was told that I would receive order in 10 days. I have contacted customer service by email but have received no response. I’m starting to worry I’ve been scammed!

Don't waste your money. I ordered a customized photo ornament, and they advertised it with fully edited photos. However, I received a low-quality ornament that looks completely different.

Order placed on 11/10/23. Total $333, including shipping charges of $ 39.99... In their website they state the address as "Warehouse: 584 Castro Street #3053, San Francisco, CA 94114". On 11/15 they claimed order was on the way and provided a tracking number but no mention to the carrier. None of the traditional carriers in the US was able to identify the tracking number. Finally I got a bogus email from their Customer Service advising that it may take up to 30 days to receive the merchandise! The carrier is JCW Express that as of today (11/21/2023) provided the following information: JCW00002058873 inforeceived Shipment has been created, JCW awaiting item Inforeceived China undefined Shipment Has Been Created, JCW Awaiting Item In summary, the ornaments will not be received on time to have my tree up for Christmas 2023. Please do your self a favor and DO NOT BUY FOR THIS WEBSITE, unless you want to through money out! UPDATING BASED ON REPLY FROM VENDOR: Vendor continues to provide incorrect information and does not provide status. Please be aware of their business practices Here is why: > Linda Hamilton from agiftcustomized.com wrote: Rest assured that your order is still being produced normally, following the timeframe we stated in our policy. Regarding your concern, our company operates globally, and our products may be shipped from various locations, including facilities in China. Please be assured that this does not affect the quality or delivery time of your product. Please kindly check your email, as our customer support team has contacted you with the latest information regarding your order. So the order is being processed? Here is what their customer support wrote: >> We are delighted to inform you that your order has been successfully processed and is now en route to you. You can rest assured that it will reach you well before Christmas this year. We kindly request that you allow a few business days for your tracking information to update, and you can monitor the progress of your shipment via the provided tracking link WHY IS THIS A LIE? 1) First they said they shipped on 11/15 2) Then on 11/21, Linda Hamilton (see above) says "order is still being produced normally". 3) Finally 11/22 CS claims they shipped it and provides the same exact tracking number with a link that says: "Inforeceived China undefined 2023-11-14 17:53:05 . null Shipment Has Been Created, JCW Awaiting Item" SO did it ship or is it in production? They created a shipment label on 11/14/23.... today is 11/22/23 and the freight company did nto receive anything yet! Again, this is one more case of creating a website that hides the real information in small print, makes one believe that they are headquartered in the USA (SFO) and, once you buy and pay, they hit you with a "allegedly legal" shipment policy that is not made clear in their website! But if you think that I am just a frustrated guy and agiftcustomized.com is indeed a "global company" continue to read and... Check a report by scam-detector.com on agiftcustomized. You will be shocked with the conclusions! >> Their domain was created Thursday 4th, November 2021 12:00 am and here is the summary of SCAM DETECTOR REPRT about this business (not even know by BBB): "After carefully considering multiple factors, our Validator has determined that agiftcustomized.com holds a medium-low level of authority with a ranking of 48.40/100. This numerical assessment can be succinctly described by the three words: Doubtful. Medium-Risk. Alert.. The Federal Trade Commission Act (ftc.gov) has very specific rules and guidelines. The Federal Trade Commission Act allows the FTC to act in the interest of all consumers to prevent deceptive and unfair acts or practices. In Section 5 of the Act, the Commission has determined that a representation, omission or practice is deceptive if it is likely to mislead consumers and affect consumers' behavior or decisions about the product or service. In summary I was ripped off more than $330 and will not have the product that I bought on time ( if it ever arrives and is useable). My personal opinion is that agiftcustomized.com is just one more of the many low quality products providers and extremely poor service organizations based in China and operating in the US under misleading names and addresses.

Very disappointed. Tried emailing several times. No response. Would never buy again.

ORDERED NOV 3RD AND WAS SENT A BOGUS TRACKING NUMBER. THE PHONE NUMBER ON FACEBOOK IS BOGUS ALSO. NO RESPONSE FROM EMAIL TO COMPANY...BUYER BEWARE

Ordered 11 family photo ornaments on Oct 25th. On Nov 13th, 11 ornaments arrived, but only 1 of the ornaments is the photo of our family. The other 10 are some other family. I have submitted the written form twice on their website and receive no communication back from them. They have no phone number to contact them. We are very upset. Needed to receive these to ship to family members in the next week.

Do not waste your time. The result is NOTHING like what they show online. It is a cheap piece of plastic with a photo glued to it. You could make this yourself easier and far cheaper or order a better quality photo ornament from Shutterfly or a photo site. I was so excited for these to arrive and cannot express how my heart sank when I saw them. So disappointing!!

I am sorry, I am not at all happy with my order. It looks cheap. I expected it to look bigger and not at all like a photo just overlayed on a piece of plastic. Your advertisement show brightness and bold. These are tiny and barely noticeable. One has a streak on it that won’t come off, I think is glue resin and scratches on the backside.there is an obvious haze that looks like plastic film. I thought perhaps it was a protective film that would peel off. But it does not come off. The cost is not showing in this work. I paid almost $100 with gift box and delivery for five pieces of plastic with a picture glued to it. It wasn’t even traced out straight. I am just so dissatisfied. Update: your response says there is an email to resolve. There is no email. I also checked spam and junk and nothing more. Update 11/16/23: so I received an email from A Gift Customized. Seems they are willing to provide a refund if I retract my review. Because they have not followed through with my refund and are now blackmailing me. I needed to add this. Here is their email to me, but before you read on, they say “full refund on the product value.” Since I am not happy with the product and it is poor quality, what is their intention? Read on: Hi Darlene, I would like to extend my sincere apologies for the dissatisfaction you experienced with your recent purchase from our store. Before delving into the details of the refund process, we would kindly request your consideration in removing or updating your one-star review on TrustPilot. We understand that our product did not meet your expectations, and we are fully committed to addressing your concerns. As explained in our response on TrustPilot, as well as in our product details, we understand some aspects of our product features may not have been entirely clear, and for that, we sincerely apologize. To rectify this situation, we are prepared to offer a full refund on the product value. Our customer support team will be in touch with you to facilitate this process as soon as we confirm your review has been updated. Your satisfaction is our top priority, and we are here to assist with any further questions or concerns you might have. Thank you for your understanding and cooperation. We look forward to resolving this matter to your satisfaction. Warm regards, Linda Hamilton Customer Service Representative Now, why do I need to reconsider my review, it is my expressed opinion and trustpilot is a website where I have every right to post it. I have also expressed back to them I would not. They said consider. I considered it and I’m not removing or changing it. So provide me a refund.