agiftcustomized.com Reviews | Read Customer Reviews of agiftcustomized.com

agiftcustomized.com Reviews | Read Customer Reviews of agiftcustomized.com

agiftcustomized.com reviews

Showing 121 reviews with 1 star · Clear filters

Bev T.
Dec 6, 2023
I can't update the address on my order
I can't update the address on my order. I have sent several emails with no response. Please someone HELP!
Response from agiftcustomized.comDec 7, 2023
Hello Beverly, We'd like to confirm that we successfully updated the address on your order right after receiving your email on December 4. While we did send a notification, it seems it may have landed in your spam folder, and you might not have received it. However, please rest assured that your address has been updated as requested. We have also reached out again via email to provide detailed information about this update. If you have any further questions or need assistance, please don't hesitate to contact us. Warm regards, Linda Hamilton From A Gift Customized.
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Jimmy V.
Dec 6, 2023
I made a purchase in October and was…
I made a purchase in October and was told through an email that my items were shipped. We are now in December, and the tracking to this shipment says it's been in Chicago for 2 weeks and it's not even snowing there. I've emailed several times to find out where my items are. The items that I purchased in October and I have had no response from customer service. Nobody responded to any of my emails and I even left my phone number for someone to contact me. I'm really hoping I didn't get scammed because I paid a lot of money for these items as far as this company goes I don't even know if they're legit. There's a lot of companies on Facebook that scam people and I'm hoping this isn't one of those companies.
Response from agiftcustomized.comDec 8, 2023
Hi Jimmy, We sincerely apologize for the inconvenience you have experienced. The holiday season often leads to an overload in our system, causing delays in updating information. Please rest assured, we are committed to resolving your issue. To assist you further, we kindly ask you to contact us at [email protected] with your order details. We understand your concerns, especially given the high value of your purchase, and we want to assure you that we are a legitimate company committed to customer satisfaction. We appreciate your patience and understanding during this busy period. Our team will make every effort to locate your items and provide you with a prompt resolution. Warm regards, Linda Hamilton From A Gift Customized.
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Michelle
Dec 6, 2023
White spot on the face looks horrible
I received my ornament and there’s a huge white spot on the face. I’ve emailed the company 5 times to get it replaced but I get no response back. Looking at these reviews it seems that’s how it is with their customer service. I can’t find a phone number either to call them. The ornament would be pretty nice if the face was better. I received a reply through TrustPilot asking for more information ( see below), which I’d already provided a few times but did it anyway again. They have not responded to that email either. My fault for not reading prior reviews I guess. Learned a lesson!
Response from agiftcustomized.comDec 6, 2023
Hello Michelle, We are truly sorry to hear about the issue with the ornament you received. We strive to provide the best service possible and assure you of our support. During the holiday season, our response to emails may be slower than usual, but rest assured, we are dedicated to addressing your concerns. To assist you promptly, could you please resend the details of your order, including any pictures of the ornament showing the white spot, to [email protected]? This will help us better understand the issue and take the necessary steps to rectify it. Thank you for bringing this to our attention. We look forward to assisting you soon. Warm regards, Linda Hamilton From A Gift Customized.
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Bill
Dec 5, 2023
My package has been in shipping for 16…
My package has been in shipping for 16 days, it was out for delivery yesterday but never arrived. Their tracking process is some website they manage and does not give you the actual USPS tracking number. Plus since getting this I keep getting scam texts asking me to put in my correct address into USPS under some google email. I have sent emails to their customer service and never get a response. If I don;t get my stuff today Ill just dispute the CC payment. I finally received my purchase after about 20 days.
Response from agiftcustomized.comDec 6, 2023
Hi Bill, We apologize for the delay in shipping your package. Due to weather conditions and high volume during the holiday season, there might have been unexpected delays. We are working diligently to get your package delivered as soon as possible. Please contact us at [email protected] with your order details, so we can provide you with specific updates and assist further. Additionally, we've been informed about scam messages asking for address confirmation or additional fees. Please rest assured that your order will be shipped to the address you provided without any extra charges. Thank you for your understanding and patience. Warm regards, Linda Hamilton From A Gift Customized.
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Kathy S.
Dec 5, 2023
I’m not sure you should trust this company
No response from customer service after several emails and notes on Facebook. Item ordered, tracking says shipped but have not received . No updates in system past November 27 . I’m glad I paid with AMEX because I’m going to have to tell them to get me my money back .
Response from agiftcustomized.comDec 5, 2023
Hi Kathy, We have checked our system and found that your order is currently in transit. Currently, due to the impact of severe weather conditions and the high volume of the holiday season, carriers are overwhelmed, which may cause delays in updating information in the system. Our customer support team has received your emails and comments on Facebook and has replied with the latest information regarding your order. We apologize again for any inconvenience and thank you for your understanding and patience in this matter. Warm regards, Linda Hamilton From A Gift Customized.
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Melanie P.
Dec 5, 2023
Not what is advertised
I received the product but it is not as pictured in their advertising. They take your photo and attach it to cheap plastic and cut it out. I am extremely disappointed. I had hoped this would be a 1 of a kind gift and instead it was a waste of money.
Response from agiftcustomized.comDec 5, 2023
Hello Melanie, We sincerely apologize that the product you received did not meet your expectations. We ensure that all our products are of high quality and match the descriptions provided. Each of our products is handled with care, carefully cut out, and printed on both sides with good quality. We understand your concerns and desire to provide a better experience for you. Please contact our customer service at [email protected] with your order details and specific issues you are dissatisfied with, and we will work to resolve this issue promptly. Warm regards, Linda Hamilton From A Gift Customized.
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Carol
Dec 4, 2023
What a ripoff
What a ripoff! I ordered 3 custom ornaments, which was around $60.00. The pictures you see on the website all look like 3D ornaments. Definitely NOT what you get. All they did was take the pictures I sent and put them on a piece of plastic! Not even worth $5.00 total! Plus it took forever to get them
Response from agiftcustomized.comDec 5, 2023
Hi Carol, We sincerely regret that your experience did not meet your expectations. It's important for us to clarify that our offerings are 2D products, each meticulously handled, cut out, and printed with high quality on both sides. This information is comprehensively detailed in our product descriptions. Regarding the delivery time, we kindly request your understanding as extreme weather and the busy holiday season have significantly impacted carrier capacities, leading to potential delays. For any assistance, please do not hesitate to contact our customer service team at [email protected]. We greatly value your feedback and are dedicated to enhancing our products and services. Warm regards, Linda Hamilton From A Gift Customized.
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Regenia N.
Dec 4, 2023
Being Scammed by A Gift Customized!!!
I think I've been scammed by this company. I've been waiting over a month for my 1 item. I keep sending an email and they keep telling me the same thing. It's been sitting in Powder Spring, GA since the 20th of November. I order the item in October. They keep sending out those stupid emails about reviews and ordering other items, but not following up about the items that aren't being delivered. This is crazy, and of course there isn't a number to call. Update: December 5, 2023. I received a response saying that my package is delayed due to the weather. What's crazy is that my package says it's been in Powder Springs Georgia for 14 days, I live in Austell Georgia, which is less than 10 miles away and there has been NO bad weather. Why LIE!!!! Truly Hate Scammers!!!
Response from agiftcustomized.comDec 5, 2023
Hi Regenia, We deeply regret the inconvenience and frustration you're facing, particularly at this time of the year. Upon reviewing our system, we can verify that your order is currently on its way. The delays you're experiencing are primarily due to extreme weather conditions and a surge in shipment volumes this holiday season, and we are diligently working to address these challenges. Our customer support team has provided the most recent updates to your email. We encourage you to keep an eye on your inbox for additional information. We kindly ask for your understanding and a bit more patience as we are doing everything possible to ensure your order reaches you as soon as possible. Warm regards, Linda Hamilton From A Gift Customized.
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