agiftcustomized.comReviews of agiftcustomized.com

Response from agiftcustomized.comDec 12, 2023

Hello Kelly, I'm truly sorry to hear that the ornament did not meet your expectations. We strive to deliver products that delight our customers, and it seems we have fallen short in this instance. Please reach out to us directly with your order details at [email protected]. We are committed to addressing your concerns and exploring how we can make this right for you. Your feedback is invaluable in helping us improve our products and services. Warm regards, Linda Hamilton From A Gift Customized.

Response from agiftcustomized.comDec 12, 2023

Hi Bren, I'm sorry to hear that the product did not meet your expectations. However, I would like to clarify that our ornaments are indeed 2D, featuring high-quality, double-sided printing with one glossy side that includes a protective film to ensure quality. All this information is clearly stated in the product description on our website. Please contact us at [email protected] with your order details and specific concerns, and we will make every effort to resolve this issue for you. Warm regards, Linda Hamilton From A Gift Customized.

Response from agiftcustomized.comDec 12, 2023

Hi Shanna, We are genuinely sorry to hear about your disappointing experience with our custom photo Christmas ornaments. Please understand that due to the high volume of inquiries during the holiday season, there has been a delay in our response times. We have received information regarding your order and our customer support team is actively working to reach out to you via email to address and resolve this issue. We are committed to ensuring your satisfaction and appreciate your understanding and patience in this matter. Warm regards, Linda Hamilton From A Gift Customized.

Response from agiftcustomized.comDec 9, 2023

Hello, We sincerely apologize for the inconvenience you've faced. We understand how important timely delivery is, especially during this holiday season. The delay in your order is due to the high volume of shipments our courier is currently handling. We are actively working with them to resolve these delays as quickly as possible. For a thorough resolution and to assist you further, we kindly ask that you contact us at [email protected]. We also encourage you to check all your email tabs, including the promotions and spam folders, to ensure you don't miss any of our responses. Rest assured, we are committed to resolving this matter to your satisfaction. Warm regards, Linda Hamilton From A Gift Customized.

Response from agiftcustomized.comDec 9, 2023

Hello Christy, We sincerely apologize that the product you received did not meet your expectations. We ensure that all our products are of high quality and match the descriptions provided. Each of our products is handled with care, carefully cut out, and printed on both sides with good quality. We understand your concerns and desire to provide a better experience for you. Please contact our customer service at [email protected] with your order details and specific issues you are dissatisfied with, and we will work to resolve this issue promptly. Warm regards, Linda Hamilton From A Gift Customized.

Response from agiftcustomized.comDec 9, 2023

Hi Linda, Please accept our sincerest apologies for the inconvenience you've faced. We understand how important timely delivery is, especially for gifts, and we regret the disappointment caused. The delay in your order is due to the high volume of shipments our courier is currently handling. We are actively working with them to resolve these delays as quickly as possible. Additionally, we are in the process of setting up a dedicated hotline and improving our email response times to better serve our valued customers like you. For a thorough resolution and to assist you further, we kindly ask that you contact us at [email protected]. Rest assured, we are committed to resolving this matter to your satisfaction. Warm regards, Linda Hamilton From A Gift Customized.

Response from agiftcustomized.comDec 8, 2023

Hello John, We have reviewed your order placed on November 15th. Due to the high volume of shipments during the holiday season, updates to tracking information on our system might be slightly delayed than usual. However, please be assured that we are diligently working to ensure your order reaches you as soon as possible. We appreciate your understanding and patience in this matter. We will continue to provide the latest updates on your order via email. Rest assured, our team is committed to resolving this issue and delivering your ornaments promptly. Warm regards, Linda Hamilton From A Gift Customized.

Response from agiftcustomized.comDec 9, 2023

Hi Melissa, We recently reached out to you via email regarding your order, which, as per our records, includes one ornament and one gift box. To ensure we are on the same page and address any potential oversight, we kindly ask you to get back to us if your order was meant to include additional items. Please feel free to reach out at [email protected] for any clarifications or further assistance. Your satisfaction is paramount to us, and we're committed to ensuring your experience with A Gift Customized is a delightful one. Warm regards, Linda Hamilton From A Gift Customized.