Ray F.
Sadly this is a mixed review we…
Sadly this is a mixed review we purchased a Rayburn 680 cooker just over 5 years ago and have had nothing but problems right from the very start (in fact even before delivery due to lack of communication with our local supplier) it has mal functioned on a regular basis every year and has had many many replacement parts fitted. We have been regularly left with either no heating or cooking facilities (or both) on a regular basis, I think we have had about 4 or 5 computer systems. The latest problem happened last November when we were left with no cooking facilities on the Rayburn until the end of January this year. The service has been pitifully slow, communication extremely poor and parts that we had been advised were ordered were not. However In June this year we started to deal with Helen at Head Office and Ian the senior engineer they have both been absolutely fantastic and have actually got things done properly, we hope that our problems are finally sorted out now but if we do have any further trouble we would be very happy to deal with them, they really know what they are doing and how to treat customers.