AGA Rangemaster LimitedReviews of agarangemaster.com

Replaced an ageing Falcon Deluxe with a new one, at great expense. I have nothing positive to say about the experience. From the needlessly stressful delivery to the multiple gas leaks and malfunctioning burners, all requiring engineer visits of which you need to wait weeks on end for. The customer service is non existent and there is apparently no one to complain to. You’ll wait a minimum of 2 weeks for an email response, the content of which will demonstrate a complete lack of understanding, knowledge or care. Appalling company.

I can heartily recommend Aga Rangemaster's incredible customer service, working together with me to sort out what has unfortunately been a stressful 6 months since my Falcon Deluxe range cooker initially developed a fault with the induction hob. Tracey has been my determined ally in getting the situation rectified - her manner has been professional, but friendly and human, throughout what has ended up quite a complicated process! Compared to the customer service I have experienced from other companies in the past (often when dealing with much less complicated problems), Aga Rangemaster and Tracey in particular, have shown exactly how it should be done. Whilst we all hope for a trouble-free ownership of an appliance, things do crop up, and it is how a company deals with problems when they occur, that shows the quality of the company and its approach to service. I have never felt like a 'problem customer', I have always felt listened to properly, and understood by Tracey, during our many telephone conversations. I have been treated as a valued customer, and a person, never just as a number or a nuisance. I hope that Tracey is justifiably valued for her excellent approach and manner by her managers, as much as by her customers. Thank you Tracey, and the whole Aga Rangemaster customer service team.

Our existing Rangemaster has been faultless for some 20+ years but is getting tired so decided to buy a lovely new model. Great customer service, when a delivery time snag appeared, Sophie sorted to fit a timeslot that we could accommodate. Many thanks.

Despite the other customer reviews . We cannot find anything to praise about the business . From the poor quality products . To the constant denial to accept any responsibility for their shoddy workmanship. Constantly delayed delivery. That is IF you can actualy speak to someone ! . They have only one focus . Profit at all cost !

Sadly this is a mixed review we purchased a Rayburn 680 cooker just over 5 years ago and have had nothing but problems right from the very start (in fact even before delivery due to lack of communication with our local supplier) it has mal functioned on a regular basis every year and has had many many replacement parts fitted. We have been regularly left with either no heating or cooking facilities (or both) on a regular basis, I think we have had about 4 or 5 computer systems. The latest problem happened last November when we were left with no cooking facilities on the Rayburn until the end of January this year. The service has been pitifully slow, communication extremely poor and parts that we had been advised were ordered were not. However In June this year we started to deal with Helen at Head Office and Ian the senior engineer they have both been absolutely fantastic and have actually got things done properly, we hope that our problems are finally sorted out now but if we do have any further trouble we would be very happy to deal with them, they really know what they are doing and how to treat customers.

I can’t rate the customer service high enough! When an issue came up with our cooker with a different company, Sharon went above and beyond to help us get our order sorted, and did so quickly and efficiently. We are incredibly happy with the rangemaster, and would 100% recommend and use this company again.

Bought an expensive oven which was delivered (begrudgingly) today. Whilst the oven looks fine (so far, as yet to be installed), the delivery experience was awful. Would not recommend this company purely based on the courier company they use - I think they thought they were doing me a huge favour by even attempting the delivery. Really disappointed with their choice of couriers.

Awful experience so far. We purchased a Falcon cooker through rangecookers.co.uk, which was installed in late March 2026. Upon inspection immediately after installation, we discovered that the cooker had been damaged during transit and/or installation. The issue was reported the same day. Since then, we have been in regular contact with both rangecookers.co.uk and AGA Rangemaster, yet months later we are still waiting for the necessary spare parts to complete the repair. We have received several assurances and updates along the way, leaving us hopeful that the issue would finally be resolved. Today, after eagerly anticipating the engineer's visit and waiting for over four hours, we were informed that the appointment would need to be rescheduled. The engineer had been significantly delayed and, to make matters worse, not all the required parts were available to complete the repair. The cooker itself appears to be a great product, but the after-sales service and communication from both rangecookers.co.uk and AGA Rangemaster have been extremely disappointing. A straightforward warranty repair should not take several months to resolve. Both companies need to seriously review their customer service and support processes.