AGA Rangemaster LimitedReviews of agarangemaster.com

Replaced an ageing Falcon Deluxe with a new one, at great expense. I have nothing positive to say about the experience. From the needlessly stressful delivery to the multiple gas leaks and malfunctioning burners, all requiring engineer visits of which you need to wait weeks on end for. The customer service is non existent and there is apparently no one to complain to. You’ll wait a minimum of 2 weeks for an email response, the content of which will demonstrate a complete lack of understanding, knowledge or care. Appalling company.

Despite the other customer reviews . We cannot find anything to praise about the business . From the poor quality products . To the constant denial to accept any responsibility for their shoddy workmanship. Constantly delayed delivery. That is IF you can actualy speak to someone ! . They have only one focus . Profit at all cost !

Awful experience so far. We purchased a Falcon cooker through rangecookers.co.uk, which was installed in late March 2026. Upon inspection immediately after installation, we discovered that the cooker had been damaged during transit and/or installation. The issue was reported the same day. Since then, we have been in regular contact with both rangecookers.co.uk and AGA Rangemaster, yet months later we are still waiting for the necessary spare parts to complete the repair. We have received several assurances and updates along the way, leaving us hopeful that the issue would finally be resolved. Today, after eagerly anticipating the engineer's visit and waiting for over four hours, we were informed that the appointment would need to be rescheduled. The engineer had been significantly delayed and, to make matters worse, not all the required parts were available to complete the repair. The cooker itself appears to be a great product, but the after-sales service and communication from both rangecookers.co.uk and AGA Rangemaster have been extremely disappointing. A straightforward warranty repair should not take several months to resolve. Both companies need to seriously review their customer service and support processes.

Shockingly slow service. Each email takes about 10 days to be replied to. After a month's delay, I was sent new cartridges for a tap. On unscrewing the cartridges, the brass bushes came out with the cartridges. I phoned Aga Rangemaster and was told that the bushes are not stocked and that I should soak the cartridge and bush in a solution of white vinegar and water to remove any limescale and hopefully separate the cartridge from the bush. This hasn't worked. I can't get the cartridges out of the bushes, you don't stock the bushes, so please just replace the entire tap.

Do not buy this oven! From the word go we had issues with this oven ranging from simple things such as logo peeling off, timer 'sticking' and a loose handle, to issues with lighting the grill and the thermo coupling burning out several times, causing the cooker to stop working during cooking. This meant a wait of several weeks for an engineer from Pacifica to come out to fix it. I continually suggested the oven was faulty and bordering on dangerous, but this was ignored. Then, during an extended warranty given to us for the inconvenience, the oven stopped working again. We were given an 'uplift code' for a full refund which Argos (who we purchased it from) refused to honour-instead working out (pro rata) that over the five years we owned the cooker we could have £116-at this point we hadn't been able to use it for 2 months. Customer service ranged from being useless to helpful to not interested. Save your money and buy a different brand.

A very shoddy piece of kit. The doors and handles are falling off. It trips my electricity when I try to turn on the grill. Prior to this I had Siemens which was impeccable. This is a ten year+ review, but this very expensive range was falling apart from day one. Maybe they had a bad year when I bought it....

Sink bought from this company is awful. Chrome peeling off. Avoid buying!!!!!