Mohamed R.
WORST EXPERIENCE EVER - 7 weeks and counting for a sofa delivery!
WORST EXPERIENCE EVER! I ordered an Ashley Sofa from them by the end of July. It was a special order, and they told me it should arrive within a month. This way is a lie. I called by mid-August to ask for updates; they had nothing and told me to wait till the end of the month and that it might be delivered by the first week of September. I called on September 1st, and they are still waiting for updates. I visit the store myself and ask politely to have them take a look at the order and do something about it. They told me they would call me a few days after checking what was happening. I got a call the week after telling me they received the sofa and were willing to deliver it the next day. I asked them if they could provide it the following weekend, and they said they would. I have the delivery scheduled today (Saturday). I received a call 40 minutes before the scheduled time, letting me know they should arrive between 9 and 10 a.m. I waited, and no one arrived by 10 a.m. I called the number that called this morning only to be told that my delivery was canceled because they found out that the sofa was damaged in transit to their warehouse. That same warehouse where they allegedly received it last week. It has been a week, and they did not inspect the item, or at least that's what they want me to believe. Now, I am asked to wait 4 to 8 weeks again for them to ask the manufacturer to make a new one; there is nothing they can do about it. They need help to expedite the process. Add to that the customer service behavior. First, they don't notify me about the cancelation, have me wake up early on weekends, and only tell me when I call. They act like this was not their fault and that this is on the manufacturer. YOU HAD IT FOR ONE WEEK IN THE WAREHOUSE, AND NO ONE BOTHERED TO MAKE SURE THE ITEM WAS IN GOOD SHAPE?! I politely and calmly asked to be transferred to a manager, and they hung up the call.