AfterShokzReviews of aftershokz.com

Just Terrible;. My headphones, less than 1 year old, stopped pairing. I tried resetting them as per their website, this was unsuccessful. I raised a query with online support, I explained that I had completed the factory reset at least 10 times and it still wasn't working. 2 days later the response was a copy and paste of the factory reset instructions!!!!! So I told them I had already attempted this many times, 2 days later another response to ask if I had Bluetooth switched on on my devices!!!! I explained that yes I had, I had also made sure the software was latest version on both my phone and watch, I also explained that the Bluetooth connection has been deteriorating over the last few months. Next email asked me to attempt reset!! If the rest wasn't successful I needed to complete the warranty claim online. I completed warranty claim online, 2 days later I get an email asking if I still needed help?!?!?! I emailed back and explained I had completed a warranty claim, I then received an email telling me to try to reset the headphones, if this didn't work I needed to email them to tell them and they would then tell me next steps!!!!!!! 10 days of just going round in circles, appalling. I never ever write reviews but I'm so flabbergasted I needed to vent!

Customer service is not existent as far as my experience goes, As soon as you buy your headphones, you are on your own, and fingers crossed everything is good with your headphones because if not, Aftershokz will just ignore your email. Seems as if they only care about their customers before the purchase. I was ignored multiple times now and my original plan to buy second pair will not happen now. I rather buy from a good company. Aeropex that I bought were great until I got the issue with it and they got damaged. Customer service is bad and it looks like your good reviews are fake, although with that crappy ratio makes me wonder if the "good reviews" are even real. If i saw your Trustpilot page before I bought these, I would never buy from you. Thanks

My headset had an issue, customers service ignore all my emails to avoid the refund. I'm going to do a chargeback with my bank. The product itself is ok, but the customer service is non-existent, you can find lots of competitors with decent customer service.

I got two pairs of earphones during the "buy one get one free" event. The quality of the original one is good, but the free one is a waste. The service is also bad. I kept the second one as a gift and gave it to my friend this year when restaurants were open again. My friend tried to use it for the first time and found that the earphone couldn't be charged. I emailed the service center and asked about warranty and repair. I got replies saying that 1. they are sure that there is no problem with the quality and I need to give more confidence on it (apparently, they don't believe my complaint) 2. the second pair is an open box and its warranty lasts only three months (indicating that it is out of their responsibilities now) 3. there is no repair service in my region. In the end, no solution was offered to fix it. I feel like the whole "buy one get one free" activity is a scam. I should never be attracted by such marketing cheats. Notes for other customers: If you buy it, check the product once you get it!

My phones are 2-3 years old. Recently they developed a rattle in the left ear. Obviously out of warranty now so I contacted them to see if they could be repaired. No. For over £100 headphones this is not good enough. It seems like this is a problem that others have experienced. I would not recommend buying even though the sound quality is quite good as products should last longer than this.

I was given a pair of Aeroplex headphones as a gift. The right side transducer developed a rattle and a weird humming noise occasionally. Filed a warranty claim that seemed to be accepted and although they said the new set would be shipped between July 16th and July 20th nothing has shown up and they seem to ignore my emails. Very poor customer service!!

I purchased a pair of aftershokz as a treat to myself as I run and had some heavy beats earphones that fell out all the time, my friend let me try her treckz and I fell in love but couldn't afford them if I wanted them. I then got a rebate on my power bill and put a little extra toward them and got a pair for myself in September 2020. It is now July 2021 and my left ear has stopped working, I contacted the so called warrenty department and they have now claimed I got my headset in 2018 and they won't help me at all... They state the serial number said I got them in 2018..I had my daughter beginning of 2018 and was on maternity pay which barely covered my rent never mind a big spend like this on a pair of headphones..i tried explaining to them that the serial number is the manufacture date and their guidelines warrenty cover states from purchase date not manufacture date. Now I'm stuck with 10 month old headset that only one ear works on. I haven't got another £100 to spend on a headset with 2 young children so now it seems im back to my beats. Bad Customer service and very unhappy and actually gutted! Clearly nothing I can do about it... Horrendous warrenty checks that's clearly untrue and no where near the fact... So not recommending to anyone. Mainly as I don't know anyone else that has money to throw away on a pair of these.

I bought 4 pairs of Trekz Titanium for multiple family members and... every. single. set. broke. At the exact same location: on the bridge between the earpiece and the control buttons. From what I see 1) The combination of the plastic cast shape there and an inserted subsurface screw weakens the construction and is guaranteed to cause fatigue breakages. 2) surprise: their much-marketed titanium band is nowhere to be found. It is not there on any of the 4 snapped open pairs. One mitigating factor is that they did all made it past the 2-year warranty. But on contacting them with my disappointment - I bought 4 pairs after all - they just sent a cookie-cutter response email for a measly 15% discount on a new pair. But many of their online retail partners already offer more than 15% off as their standard price... and this code is only valid for their own MAP respecting website. Clearly, not anywhere near a viable solution. They didn't respond to my message to them expressing this disappointment. Luckily Philips just launched a line of headsets that have bone conduction!