AfterShokzReviews of aftershokz.com

Bought a brand new & unused (still sealed) pair of Aeropex AS800 off of an eBay shop in May 2021 and I registered them right away, in order to validate the 2 year manufacturer warranty.
 They failed to work in March 2022, but not a problem (or so I thought) they’re covered by a 2yr warranty from the manufacturer.

I sent in the report using their website, with screen grab of my warranty registration. 
I was informed that because I hadn’t bought them from an authorised seller (as listed on their website) that they wouldn’t honour the warranty.
 I did challenge this but got nowhere.

 Surely, the warranty is to do with the quality of manufacture, and wherever you buy from it won’t alter the quality control etc. when they’re manufactured? 
I also think it is unreasonable to expect anyone to trawl a manufacturers website before purchase to see if they’re buying from the right place.
 Having previously had this issue, why don’t Aftershokz raise this at the time of registering the warranty, so you can return the item if needs be (it should be made clear on the packaging!)

I bought an OpenComm headset in June 2021. It was a really awesome headset, but it failed after only ~5 months in Nov 2021 (crackling and sound cutting out of one ear). Customer service was initially responsive. Once I shipped back the headset, however, customer service quality has been horrible. I got no updates, but by logging into the warranty website, I could see that they received my headset in late November. I have sent multiple inquiries. One response in the second week of December told me they had 'expedited and approved' my return. I have received no further replies, nor the headset, nor is there any update on the website. The headset worked for about 5 months, and now I have been without a working headset for ~6 weeks, and no clue when I'll get the headset back. Sadly, there may be quality issues, and there is definitely a warranty service issue at aftershokz.

Anytime you see "customer Happiness Center" you know there are some very unhappy customers. It's a facade. If you try to submit a warranty claim you cannot submit it without an order number but if you buy retail there is no order number to be found. Maybe I will find it if I spend a lot more time on it. It's a joke and the thing barely lasted 6 months. I'm waiting to hear back from them. This might work out but it will not change my "customer experience". I would have given up a long time ago if they had not made me mad. I will not recommend this product any longer

I bought my Aftershokz Trekz Air Bone Conduction Headphones (Model: AS650) back in Sept 2019. They worked fine for about 16 months. Since then I have tried numerous times to contact the company to claim a replacement of the headset under the 2 year warranty and had absolutely no joy whatsoever. As Aftershokz have no physical stores you can’t take the set in the company and the most you get when making an online claim is an email stating that the company will respond in 2 business days. Surprise surprise, they never ever do. I also tried a business resolution website to try to gain a solution. The Aftershokz team did respond to say they would look into the issue but again never did respond. It’s a sham and a scam. You will get no response and resolution. It’s a pity as the product was of a good standard until it jus wouldn’t charge anymore for some unknown reason. Since I’ve been bitten by this and don’t ever see that I will get a resolution/ my moment back take this lesson and learn from it. YOU HAVE BEEN WARNED!

Got an aeropex, died after a few months. Warranty guys suggested I buy a new set. Horrible, avoid like COVID.

Radio silence on emails, broken website so unable to register product or claim warranty, I can’t find a phone number anywhere. Just awful.

Got to say I was initially impressed. Went through the warranty route when the multi-function button stopped working. The replacement set was despatched to my place of work, I wasn't there on a Sunday so they went back to the hub and have not been seen since. Numerous emails to aftershockzs and they refer me to Amazon, hours wasted bouncing from one amazon department to another to be told they can't help they can only refund. Aftershockz aftercare is abysmal and that is putting it mildly. They say they can't help, I just think they don't want to. This is currently on going so am seeking further advise from Trading Standards ( Nov 2021)

POOR CUSTOMER SERVICE I love my headphones and the idea that they have a warranty but the customer service is absolutely terrible. The response time is awful and when you finally do get a response it's like they never even read your email to begin with just a copy and pasted response. So you then have to email them to re-communicate what you are asking to begin with then wait and pray they actually address your concern. Even then it's unlikely they read the email because the responses are so inconsistent! The "standard" processing time changed from 2 days to then 3-5 days and then when I was in the 6th business day of waiting the standard processing time magically changed to 7-10 DAYS! I love the product but I will never buy from this company again because their customer service is so poor.