AfterShokzReviews of aftershokz.com

Bought these because of the satisfaction guarantee, felt that I could try the product and return if I didn't like, given that its a unique type of headphone. NOT a fan, and the company refuses to return the items because I purchased from a 3rd party (who also refuses to return), so don't be fooled by "satisfaction guarantee". What I don't like: -Even with open ears, I'm not more aware of my surroundings as the noise is close enough to my ears that I can't hear other sounds that clearly, yet they are loud enough to dull the sound of the headphones. So essentially, not loud enough and doesn't make me more aware of outside noises. When I ride subway, I can't hear music at all because subway is too loud. -Purchased mini headphones, but the back bar still hangs off my head too far and is uncomfortable and gets in the way. I run in winter and have to wear headband or hat, and its hard to wear over the Shokz headset. -Sound quality is okay. Nothing to write home about. -Every time you press a button, it makes annoying loud beep. Only thing I like is that they stay in place while running, unlike some earbuds that come out of ears. But overall I regret this purchase quite a lot.

I had a pair of aftershokz that quit charging due to the common problem of a break at one side of the back head strap. I was assured they would send me another charging cord, they didn't. Then when i realized it wasn't the charging cord that was the issue I was assured they would send me a new pair of headphones which once again they did not. I have screenshots from the emails where I was told these items were on their way. Very dissapointed with the company after paying so much for a pair. 0 stars.

Openrun headphones. I should have paid more attention to all the reports of poor customer service. I bought a pair for my husband for Xmas. The headphones will not charge. I have made a warranty claim via the website. I have emailed their customer service. Absolutely no response. I purchased these direct from Shokz so I don't have a retailer to return them to. There is no phone number anywhere on the planet to find this company. Their warranty and their returns policy are worthless. We now have a very expensive piece of plastic and feel very ripped off. For anyone planning to buy these headphones- just don't. Pay attention to how many customers are unhappy. UPDATE: 26/1/23 I finally got a response from Shokz and a warranty replacement after 3 emails and this review over a couple of weeks. The communication was limited, and I assume from a China office. I wasn't 100% certain that a replacement was going to be made. Knowing what I know now about the product I would have preferred a refund. Despite the guarantees of a 30 day money back that looks hard to achieve. For purchasers pay attention to the instructions, particularly the bit that tells you the maximum amps and watts of the charging. For us it means we can only charge via a PC and only our very very old iPhone power blocks are low enough wattage to be suitable. Also found a mention of the risk of battery failure if you leave them on charge overnight. Google "aftershocks headphones do s and donts" for more detail on these points ( you should end up on a Shokz blog page). In future I will only buy from an Australian retailer where I have consumer rights and have someone I can talk to. Buying direct from the manufacturer who doesn't appear to have an Australian point of contact makes it very hard to resolve issues.

I bought the Openrun mini at an overseas sports exhibition in Amsterdam. Although it is claimed to have up to 8 hours of usage, the headphones would automatically turned off after slightly more than an hour of use, despite having charged it fully. This happened twice in less than 3 weeks since I have bought it. When I tried to turn it back on, it would pair and play music for about a minute or so before turning off again. I have reached out to the customer service at Shokz which has turned out to be rather unhelpful and slow to respond. Initially they asked me to return to the original seller, which I had explained that I am unable to do so since I bought them whilst overseas. I am currently based in the UK but will be moving to asia soon. Secondly they asked for video evidence. Having only own one phone like most people, i found it really difficult to film the headphones out of action when its the same phone I am trying to pair and play music with. And I only use the headphones when I’m out for a run so it is not possible to carry a second phone even if I do own one. Poor customer service aside, the Shokz products are simply not reliable, despite how amazing the technology sound. One should be suspicious when the solution to several of the troubleshooting scenarios is to file a warranty claim. Clearly, this company is aware of how faulty the Openrun products can be, yet their customer service are doing nothing to reassure their customers. Initially, i just wanted to get another replacement but right now, all I want is my money back. It has been such an awful experience.

Bought some opencomms from ebay. They worked fine. Then decided to connect to 2 devices, multipoint. Following shokz own online instructions it told me to first reset the device. After doing that, the voice no longer told me I was in pairing mode, just silence. After trying day after day to see if more resets would fix the problem, I saw the red/blue lights flashing to indicate pairing mode, not easy to see when they are on your head and you are listening to voice prompts!! At that point, I did manage to pair to 2 devices but the effort was hardly worth it as the max volume level is now down to very low levels, so I cannot hear what’s being said. Contacting their support service can best be described as impossible. It took them over 2 weeks to respond, and when they did they were more interested in where I was located, then fixing the problem (yes, the problem that they had caused with their own instructions). Then they basically ignored what I was asking, and kept telling me that I could not make a warranty claim, something I had never asked for. Shokz, AfterShokz, whatever they call themselves, it doesn’t really matter. The most shocking thing is their level of service, which is just about zero. Be careful while following any of their own online instructions because even though you and I would expect those to not damage the very equipment they were written for, somehow Shokz thinks its okay to cause the damage, then walk away and leave me with a non-working headset. The final analysis, a s**t company providing very poor after service for flimsy products that just stop working. A waste of money! Don’t buy! P.S. My first draft was refused with the message "Your review contains inappropriate language." Trust me, the language was very appropriate for this company and their products. I know its not spelt with a *

I have brought two aftershokz. Very inconsistent performance. Very expensive but very unreliable brand.

I write to customer service after my aftershokz failed in year 3. I got no explanation, and only an offer of a 10% discount on a new pair. When I pointed out again that I’d already bought (had to buy) a new pair before they had gotten back to me, they said they could not reimburse me 10% of the cost I paid. Repeated appeals and request to talk to a higher manager made no difference.

I have Shokz Aeropex headphones which without any obvious cause, broke at the joint of the earpiece whilst stored in their case. They are still under warranty but the company is just not responding to my warranty claim despite numerous follow up emails. It is now 6w since my first claim. It is exceedingly annoying to just be ignored. Looks like other people have experience the same issues. Poor, poor, poor support service. Not even one star merited really.