AfterShokzReviews of aftershokz.com

My OpenRun's developed problem less that a year after I bought them (from Shokz Website), I have filed a warranty claim over a week ago and have not heard anything from them other than the autogen email that said they'd get back to me a few business days. I sent two emails to support without a response. Thinking I am screwed out of $135 dollars. Funny thing is I have had a warranty claim a couple of years back from a previous version and it was handled quickly and without hassles. I hope this time things work out, otherwise I am no longer a customer.

I would take my $248 and look for another brand. First pair lasted just under a year. They stopped charging. A replacement was provided easy enough as I was within my warranty period. Second Pair lasted just over 2 years, despite not holding charge well for after about 1 year. Now after 2 years and 4 months they do not charge at all. For the amount they charge and the light usage I had them for I would've expected them to last longer. Would not buy aftershokz ever again.

2 months out of warranty and stopped charging. Shokz not interested other than to try and sell me a new pair. Buy a different brand!

Never owned up to warranty. Warranty was accepted, shipping label was sent, item recieved, thought the process was going smooth. Over 10 days passed and we were supposed to of gotten the item and nothing recieved. After a phone call they said it was an automated message. Another week went past and then was informed they will be here in 2-3 business days. Another week went by and then they informed me their new system to make things better for customer service and they had a shortage and blah blah blah. Now they are sending it directly from the warehouse. Another email came and this time it said 2-5 business days and it will be here. Today is day 8, Another phone call in and they said the email was sent, but nothing was really sent. She said she is not sure when it will be sent, but it will be on its way. All of this process started 7/22 and now 9/8 and we have nothing. 2-3 days was definitely not the truth and they do not stand by their warranty. The only way money will be given back is if you bought them online through their website.

Terrible customer service. The wrong item was sent to me, but the onus on returning the incorrect item was left to me. I told Shokz that I could not easily take time off work to return the item but no effort was made to help me return the item, to fix their mistake.

Bought a pair of openrun headphone recently. Battery life is quoted as being up to 8 hours on the website but they ran out after 2 from full charge. When I spoke with customer service they said that if you listen on full volume battery life is more like 2 hours. I use the headphones for cycling on the road so of course I’m going to use a high volume. Really poor advertising

I ordered new headphones (as my other pair were no longer functioning and not covered by warranty (even though within the 2 years...that's another story) After waiting over a week and tracking to see order status was still at order placed, I contacted them to find out where my product was The response, after 2 days, was - out of stock, would you like to cancel?- Nobody contacted me to say there would be a delay or offer me options Really let down by this brand

J ai utilisé 4 casques Air AfterShokz. Les 2 premiers ont cessé de fonctionner sous garantie. Et j avoue que leur service clients a été très réactif : ils m ont remplacé les 2 casques. J avoue être un peu responsable de premier problème. Je pensais que l ip55 protégeait le casque de l eau, et je l ai peut-être un peu passé sous le robinet de temps en temps… J ai acheté le casque Air d un ami. Et cette fois, jamais je ne les ai mis en contact avec l eau. Mais au bout d un an environ, il a cessé de fonctionner : problème avec le bouton de mise en route qui reste enfoncé. Le dernier casque que j ai utilisé était le dernier changé sous garantie, Mais là, je ne l’ai utilisé que 4 mois. Puis rien d autre que des grésillements à la mise en route. J ai fait plusieurs mails au service clients pour demander ce qu il pouvait se passer. Mais aucune réponse à aucun de mes mails! Ce n est pas normal, pas correct. Et dans le même temps, j ai reçu une publicité pour un casque à conduction osseuse d un des concurrents , avec 50% de réduction, donc bien moins cher, et qui est en plus complètement étanche IX86, je crois, ce qui signifie qu on peut nager avec, et qui stocke aussi des fichiers musicaux, en plus de l utilisation Bluetooth. Fini AfterShok pour moi! Casques trop fragiles et trop chers.