AfterShokzReviews of aftershokz.com

Purchased 4 Openrun headsets of which 3 have had a failed power button causing the headset not to function. When third headset failed one month after warranty expired the best Shokz could do is offer 10% discount on the purchase of another headset. Don't buy, very poor customer service.

In the last 3 years I had 3 Aftershokz Xtrainerz, but only the first one was bought officially by me, which only lasted about 6 months, as the right side of my headphones just stopped working. The other 2 were a replacement within the warranty period due to this type of malfunction. All the failures that I have experienced with these devices have occurred without an obvious explanation (not due to negligent use, or accidental dropping, etc.), they simply and suddenly stopped working, which leaves me perplexed by the quality of their products. They are definitely expensive devices and sometimes don't even last the warranty period (2 years) as happened in my case more than once. Considering the number of problems reported, I don't understand how it's possible that local economic authorities still allows the selling of these products.

Bought a pair of open runs for my partner at the end of the November for his birthday gift which unfortunately falls around Xmas. When he tried them on the head band was too big (the size of the back of someones head isnt a measurement most people would know!). I emailed to see if I could return and swap them for the smaller band but they told me a straight not as it was after the returns period. I now have a pair of headphones he cannot use. I thought in the run up to Xmas the returns period would be extended like it is most places but they were absolutely unwilling to assist. Definitely wouldn't purchase from them direct again.

Due to injuries hardly used. Just out of warranty stopped charging and volume button fell off. Contacted customer service. Who are not interested at all. Must be based internationally as replies were at 2am (GMT). I’ve wasted £150. Got some 30 quid ones off Amazon. They actually sound better!

Looked into other review from this site and my concerns were right. As of late 2023, and probably also since the rebranding, they dont care for proper service. I did a few follow-ups, months apart, since the estimated wait time was supposed to be 2 weeks... And now I'm am not even getting a response. I know how a broken product needs to be dispatched but they tried to make me throw my headphones away (I didnt) before I "received my new pair" which won't seem to happen (extremely shady). The biggest promise I was given was that they would "send a follow-up request to their warehouse". I do not believe for a second that they intend to do anything. Disgusting practices. Refrain from buying their products.

No tienen reparación alguna. Hablado con ellos me contestan que no se pueden reparar, que saldría muy caro. Eso sí, me ofrecían descuento para comprar otro de gama más alta. Con el precio que tienen, mínimo 70 euros más o menos, deberían tener un servicio técnico de reparación.

Refused to honor warranty because “new” system didn’t transfer previous customer information over. That’s garbage. How is what you chose to do for software the fault of the customer and the refuse to take care of existing customers even after providing reference number for previous order and appropriate warranty information? That does not build brand loyalty or revenue. I definitely do not recommend at all. Not even sure this will be read. I’ll leave the review on trustpilot due to survey issues won’t be acknowledged. Thanks for wasting my money another failed pair of your headphones. Zero stars all around.

On October 2th 2023 I purchased the Aftershokz ROADWAVE sunglasses. 4 day latter the sunglasses right arm fell off, the locking mechanism was missing. Unsuccessful tried to call, email the support department an no one answered the phone o responded the emails. So Faye my 200 dollars sunglasses are damaged.