Bone conduction headphones that deliver unrivaled situational awareness & comfort. Our premium audio provides the ultimate open ear listening experience.
AfterShokz (aftershokz.com) has 118 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Alexandre Casal V.
Producto excelente e inmejorable atención al cliente y garantía por parte de la tienda en Amazon España. Utilizo los Aeropex a diario para mis salidas de entrenamiento y son la solución para correr con audio. Además, la garantía se cumple y el servicio al cliente es de 10.
Paul
UK warranty claim processed easily when Aeropex headphones developed a rattle after 18 months. Received my replacements within 2 weeks, start to finish. Having seen the other reviews here I thought I'd have trouble, but it was a breeze. I had to provide the model, serial number, a video of the fault, and proof of purchase (I uploaded a bank statement with other transactions obscured, as I couldn't find my receipt). The claim form I used was on the UK website. No complaints!
Jeffrey K.
Exceptional company provided extraordinary customer support. Had a problem with my new earphones and their response was instantaneous and provided a sense they’d go the extra mile to resolve my problem. Customer service at a level indicating a highly responsive and customer centric company. Kudos!
Silvio
Excellent response and management of my problem by Afteshokz Customer Service: I am really satisfied. After 6 months of purchase, my Aeropex headphone (great product, btw) had trouble turning on. Being under warranty, I contacted the Customer Service in the USA via the website who promptly asked me for basic information and a video. After only one day, the report was passed to the excellent distributor for Italy (Athena) who immediately organized the free home collection of the product for free. After the technical check, which confirmed the defect, in just 2 days I received a brand new Aeropex at home via express courier! Fantastic! Despite the product problem, their way to solve my problem has made me a loyal Aftershokz customer! Excellent!
Richard S.
After reading so many 1* reviews, I thought I should leave my review. My Aeropex started to rattle in the right ear during a run. I made a claim under the 2 year warranty, was asked to upload a video which I did and I received a new pair within 1 week. Fantastic service from Shokz.
J.
Resent package to correct address - thank you!
Patty K.
I have had an OpenComm headset since spring 2020 (the model with a noise canceling boom mic). I have had no problems with the device. Occasionally, I have to do a hard reset, but that is a small detail. The company is very responsive to questions in support of the product. I am sorry others have had bad experience. It's really the opposite of mine. People often comment on the good sound quality. These are so comfortable and leave the ear open for hearing ambient sound. My only complaint is that I wish they offered the smaller headband for all models, but this is a small point. The one I have stays reliably and comfortably in place. The charge lasts all day. I like the bone conducting aspect. The vibration is sometimes felt, but it's a pleasant experience. I am in zoom meetings all day long and these are so comfortable.
Rebecca R.
The company has really wonderful customer service. I had a problem and they got back to me immediately with a funny and kind response. Headphones (Aftershokz Air) are comfortable and sound quality is good.
