James
I had a pair of Aeroflex headphones go…
I had a pair of Aeroflex headphones go bad. They shipped me a new pair that was defective. Reported the issue and was told I had to return the pair i just received before they would ship another one. Why? Because their engineers had to find out what was wrong with the defective pair. As a consumer that makes no sense not to mention that again as a consumer, I do not care about thier internal process especially when it leads to me not having a head set for more than 2 weeks. I was assured a manager/supervisor would call, never happened. But they said someone did call. That is a lie. So I am now looking for a different headset and still waiting for the replacement of the defective one they shipped. Disappointing to say the least and worse because of the lying and insistence by the customer service staff on a rule that is losing them a customer. Not a customer for a $29 dollar model but for their top of the line model. WAKE UP AFTERSHOKZ. I will never recommend your product and never buy form you again. You could have fixed this but your customer service staff is for the most part untrained and not interested in helping the customer. Aside from that, to have a 10 + day turn around for this product is beyond belief they are available in every Best Buy. Good Bye aftershocks. I hope you fix this or you will likely go out of business.