AfternicReviews of afternic.com

THE WORST EVER I CAN'T BELIEVE SUCH COMPANY EXIST IN 2021

Their customer service is atrocious. I spoke with 3 phone reps, none of whom were qualified/authorized to deal with my issue, all of whom refused to allow me to speak with someone at a higher level.

One strike and you're out... worst customers service ever. I have been trying to sort out my suspended acc for weeks. Their support email is hit and miss, you either never get a reply, receive a reply after a couple of weeks, or receive a vague (almost robot like) response. Their phone system can sometimes play a recorded message saying it is out of hours, even when it isn't, and when you do get through you'll receive false promises. I made an error with a purchase which led to my acc looking like it has cash laundering fraud (for a whole $200). I've tried to explain my situation multiple times over and over again but they just don't listen. Today I finally rec'd an email which said: "Thank you for contacting Afternic Support. We apologize for the delayed response. Your account has been permanently suspended for violation of the terms of use." After weeks of explaining the issue and why this happened I just get a 3 sentence response like this! Awful company and awful customer service. BE WARNED the only time you'll receive good service is when someone enquires about buying one of your domains, this is because they earn commission - if they're not earning commission it would seem they're not interested in your issues. As the Market leader (by number of customers, NOT by service or better UI etc) I would say their days are numbered if they don't start making improvements. Their complacency will be their undoing. There are much better companies emerging with ultra fast service and up to date user interfaces, free services, and great utilization of modern technology. Tick tock Afternic.

I opened an account with them, listed my domains and got an email that they would send me another email containing links to verify ownership of my listed domains. The mail was never sent. The next day, my account was suspended with no reason provided. I've been been contacting support through their online form and by email but there's been no response at all. To add to their crappy service delivery, their UI is absolutely zero!

I spent over an hour on the phone with three customer service? reps in an attempt to have my domain name listed for sale on Afternic. None of these people were of any help, and I made one final call to close my account and go elsewhere. Question: Does Afternic actually train their customer service reps? Cuz what they told me to do just didn't work Adios and good riddance!

These people tried to sell me a domain for $3,000 that Network Solutions has listed for $1,300. What a scam.

Basically scalpers.

Contacted support multiple times - requests go unanswered. Very disappointing but seems to be very much inline with others experience. I’ll be moving my domains away this weekend.