AfropendaReviews of afropenda.com

Response from AfropendaOct 23, 2026

We’re sorry to hear that you were disappointed with your experience. ❤️ After reviewing your order, we found that you purchased one one-size kaftan and two 4XL dresses. However, the two dresses are different styles: one is a Maxi Plus Size dress, while the other is a Midi Body-Fit dress. These styles have different cuts and fits, so they can feel quite different even when labeled the same size. Regarding the fabric, Milk Silk does contain polyester. If you prefer a natural fabric, we also offer 100% cotton dresses, and we’d be happy to help you exchange for a cotton style at the same price. We also offer free size exchanges to help customers find a better fit. We’ve already contacted you through our support team and are still happy to help find a suitable solution. 💙

Response from AfropendaOct 22, 2026

We’re truly sorry your experience was so disappointing. ❤️ At Afropenda, we always do our best to support our customers and find a fair solution. Our orders typically arrive in about two weeks, although delays can occasionally extend delivery to nearly a month. We’re sorry yours took so long. Could you please email us at [email protected] with your order number or the email address used to place your order? We’d like to review your case and help with your concerns about the quality and return options. We hope to have the opportunity to make things right. 💙

Response from AfropendaOct 12, 2026

We’ve already responded to your previous review and explained our position. We’re sorry this situation has led to further frustration, but we want to clarify that Afropenda is committed to supporting customers while applying our policies consistently and fairly. We understand that you disagree with the store credit issued, but we must follow the applicable return policy rather than make exceptions based on review pressure. We also believe it’s important to keep the discussion focused on resolving the order issue rather than repeating the same allegations across multiple reviews. We remain willing to assist you in accordance with our policy and hope we can resolve this matter respectfully. 💙

Response from AfropendaOct 9, 2026

We’re sorry your experience with Afropenda didn’t meet your expectations. ❤️ We want our customers to feel good about their purchases, and we take feedback about fabric quality and product appearance seriously. Our fabric details are available to help customers understand what they’re purchasing, and we’re sorry if the materials weren’t what you expected. We also understand that our promotional return policy can be frustrating. However, we never want a customer to feel left without support. If you’re unhappy with the fit or quality of any item, we’re happy to review your concerns and explore the available options. We’ve reached out by email so we can help you directly. 💙

Response from AfropendaOct 9, 2026

We’re truly sorry that your dress didn’t meet your expectations. ❤️ We checked your order and confirmed that it included one dress and one tumbler. At Afropenda, we strive to provide quality products and take concerns about workmanship seriously. If your dress has issues with the cutting, stitching, pocket placement, or sizing, we want to help make things right. We also take compliance with applicable labor laws seriously and do not condone illegal or exploitative labor practices. We’ve reached out to you by email so we can address your concerns and work toward a resolution. We would never want you to feel left with a defective product and no support. 💙

Response from AfropendaOct 3, 2026

We’re sorry you’re unhappy with your purchase, but we’d like to clarify what happened for the sake of transparency. You contacted us by email regarding your order, and our team explained the return options available under Afropenda’s stated policy. However, you declined the options offered and continued to request a full monetary refund outside those terms. During our email correspondence, you mentioned having 50 years of experience in business and stated that you knew the company was afraid of one-star reviews. You then threatened to leave a one-star review and publish claims about Afropenda if we did not issue the refund you demanded. We have kept our communication records and believe it is important for other customers to understand this context when reading your review. Afropenda is a small, Black-owned business. We work hard to support our customers and resolve concerns fairly, including offering the exchange and return options available under our policy. We take customer feedback seriously, but we cannot disregard our stated policies simply because we are threatened with a negative review. We respect your right to share your experience, just as we have the right to clarify the facts and explain the support we provided. Our door remains open. If you reconsider, we are still willing to assist you with the exchange or return options previously offered. 💙

Response from AfropendaOct 1, 2026

We’re truly sorry you’re unhappy with your dress. ❤️ At Afropenda, we always do our best to make things right. If a customer isn’t satisfied, we’ll work with them to find a solution—whether that means a free exchange, replacement, or return, depending on the situation. We’ve also reached out to you by email so we can help resolve this directly. 💙

Response from AfropendaSep 30, 2026

Hi, We’re truly sorry you’re disappointed with your experience. ❤️ At Afropenda, we always want our customers to be happy with their purchase and we’re here to support you when something isn’t right. If you’re not satisfied with the fit or product, our team can assist with a size exchange or product exchange until you find something you’re happy with. If you prefer not to exchange, we can also help with a return and refund, depending on the order. We’ve already reached out to you by email so we can assist you directly. Please check your inbox, and we’ll be happy to work with you toward a resolution.