Gabriel C.
DO NOT USE THIS COMPANY
Absolutely DO NOT USE THIS COMPANY to ship your goods. We did a small test shipment to California to test them out...everything was fine. Our first real shipment was a DISASTER. They threw our product into boxes that were too small. When it arrived, 80% of our packaging was ruined. When we tried to negotiate a refund...that their website guarantees if you're not happy...they tried to blame everything but their actual packing. The only way this company would be telling the truth, is if customs literally dumped 6 boxes of 250 packs of goods onto the floor, and then threw it back into the box to deliver to us. DO NOT USE THIS COMPANY. I can't say it strongly enough.
Response from AfricaniesSep 29, 2026
Good day Gabriel Converse, We’re sorry to hear how disappointed you were with your shipment, particularly after your initial test shipment went well. We understand that damaged retail packaging can affect how you present your products to customers, especially ahead of a launch. Our team has spoken with you and reviewed the delivery records and photographs you provided. Although the tea contents arrived intact, we recognise that your concern is about the condition of the packs and whether they were adequately protected during shipping. We take that concern seriously. Following our review, we’re unable to approve the requested refund or compensation under the applicable Terms and Conditions. We understand your reference to the guarantee on our website and that our explanation of the decision clearly explains how those terms apply to your shipment. We’re also sorry our communication left you feeling unheard.