AfricaniesReviews of africanies.com

Response from AfricaniesSep 29, 2026

Good day Obehi, Thank you for bringing this to our attention. At AfricanIES, we are committed to transparency and keeping our customers informed throughout the shipping process. While we work to meet our estimated delivery timelines, certain circumstances such as customs holds, adverse weather conditions, and other unforeseen events can sometimes affect shipment timelines. That said, we would like to investigate your specific shipment, understand exactly what happened, and see how we can address your concerns. Kindly share your shipment/unit number with our Customer Support team and reference this Trustpilot review so the matter can be escalated and properly reviewed. Thank you for sharing your experience with us.

Response from AfricaniesSep 29, 2026

Good day Bolu, Thank you for sharing your experience. We understand how distressing it is to receive retail packs with a crumpled appearance, especially when preparing for a product launch. We’re sorry for the frustration this situation has caused. Our team has discussed your concerns with you and reviewed the delivery records and photographs, including those you provided. While the tea contents arrived intact, we recognise that the condition of the retail packaging is central to your complaint and matters to your business. Following our review, we’re unable to approve the requested refund or compensation under the applicable Terms and Conditions. We also acknowledge your concern about responsiveness and are sorry that our communication left you feeling unheard. Your feedback has highlighted the need for clearer communication about protective packaging options, shipment expectations, and how complaints are addressed.

Response from AfricaniesSep 29, 2026

Good day Anastasia, Thank you for sharing your experience. We understand how important the appearance of your tea packs is, especially with your launch depending on them. Our team has spoken with you and reviewed the delivery records and photos, including those you shared. While the tea arrived without loss or damage to its contents, we acknowledge your concern about pressure affecting the appearance of some packs. Based on that review, we’re unable to approve a refund or compensation under the applicable Terms and Conditions. Your feedback has highlighted the need to communicate protective packaging options like bubble wrap more clearly for shipments where retail presentation is especially important. We also hear your concerns about our communication and are sorry you felt unheard during an important time for your business.

Response from AfricaniesSep 29, 2026

Good day Urbane Aries, Thank you for sharing your experience. We understand how important the appearance of your tea packs is, especially with your launch depending on them. Our team has spoken with you and reviewed the delivery records and photos, including those you shared. While the tea arrived without loss or damage to its contents, we acknowledge your concern about pressure affecting the appearance of some packs. Based on that review, we’re unable to approve a refund or compensation under the applicable Terms and Conditions. Your feedback has highlighted the need to communicate protective packaging options like bubble wrap more clearly for shipments where retail presentation is especially important. We also hear your concerns about our communication and are sorry you felt unheard during an important time for your business.

Response from AfricaniesSep 29, 2026

Good day Gabriel Converse, We’re sorry to hear how disappointed you were with your shipment, particularly after your initial test shipment went well. We understand that damaged retail packaging can affect how you present your products to customers, especially ahead of a launch. Our team has spoken with you and reviewed the delivery records and photographs you provided. Although the tea contents arrived intact, we recognise that your concern is about the condition of the packs and whether they were adequately protected during shipping. We take that concern seriously. Following our review, we’re unable to approve the requested refund or compensation under the applicable Terms and Conditions. We understand your reference to the guarantee on our website and that our explanation of the decision clearly explains how those terms apply to your shipment. We’re also sorry our communication left you feeling unheard.

Response from AfricaniesOct 2, 2026

Good day, We’re sorry to hear that you have been unable to get a clear update on your package or reach someone for assistance. We understand how worrying this is when you have paid for both your goods and shipping. Your concerns about your shipment’s whereabouts and the lack of communication deserve prompt attention. Please send your unit or shipment number through our official customer support channel, referencing this review, so our team can investigate and provide a clear update on its status and the next steps. For your privacy, please do not post payment details or personal information here. We take your concerns seriously and want to address them directly.

Response from AfricaniesOct 2, 2026

Good day, We’re sorry to hear about your difficulty reaching our customer support team and your concerns about our listed addresses. We understand how these experiences can affect your confidence in our service. We take these allegations seriously and would like to understand what happened. Please identify the location you visited or the address you found incorrect so we can investigate and clarify its details. If your complaint also concerns a shipment, please share your unit or shipment number privately with our support team. Your concerns deserve a clear response, and we welcome the opportunity to address them directly.