Keith
What a waste of time and over priced
What a waste of time and over priced. I ordered 2 kits the same size down to the 1/8th inch. When the kit arrived, the frame was a standard 36X72, not the custom size I ordered. So I had to cut each piece myself. I then proceeded to roll the spline in and it was too big. According to their own chart I needed a 0.115” spline. I had to go to Home Depot and the smallest they had was 0.125” and I fought with that for hours getting it in. If I was going to have to cut the frames I would have purchased everything from Home Depot and saved some money. Why was I asked for the size down to the 1/8th inch? Good question. Other reviews stated that they do not take anything back but will give you a discount on future orders. Not for me with this sorry excuse of a company.
Response from Affordable Screen CompanyOct 15, 2021
We contacted the customer and he received the size kits he ordered which we only sell in standard sizes so that it's convenient to cut down if necessary. The only products we go down to a specific fraction are the custom screens which is not what this customer ordered. We did make a mistake in the spline that was sent which we resolved by sending him the correct spline.