Jose H.
Crooks
Crooks, I would never recommend
Response from AFC Home WarrantyApr 28, 2025
Thank you for your feedback. We’re sorry to hear about your disappointment. We want to clarify that, like all home warranty companies, AFC Home Club policies include an initial waiting period before claims can be covered. This waiting period is standard industry practice to protect against pre-existing conditions and to allow for fair, sustainable pricing for all members. If companies accepted claims immediately upon enrollment, it would create an environment where individuals could sign up after a breakdown occurs, which would not be a true warranty — it would be insurance for known failures, and costs would be significantly higher for all customers. Your claim was submitted within the waiting period outlined in your membership terms, and we are required to follow those terms consistently for all members. We understand that this can be frustrating and are always available to help with any future claims once the waiting period has ended. We appreciate your feedback and the opportunity to clarify this important part of how home warranty coverage works.